Category Archives: Cause Marketing 101

What Nonprofits Can Learn from the Food Truck Craze

I’m fascinated by the whole food truck phenomenon. We have a number of food trucks here in Boston and I just finished watching The Great Food Truck Race on The Food Network. I’m also heading out to Los Angeles today for the Blogworld Expo and am hoping to sample some of their great food trucks!

I’m impressed by how food trucks market themselves and are such big users of social media.

A lot of nonprofits, fundraisers and cause marketers can learn a lot from these mobile eateries that have a nose for where the business is and know how to keep fans coming back.

Their product is distinctive. Food trucks are more than just cokes, hot dogs and hamburgers. They specialize in delicious, unique foods and, depending on consumer demand, aren’t copycats that duplicate menus. Consider some of these names of Boston food trucks: Grilled Cheese Nation, Kickass Cupcakes, Bon Me Truck [Vietnamese], Clover Food Truck [vegetarian]. Food trucks set themselves apart from the competition and excel within their category. Shouldn’t the same be true for nonprofits and the programs they run?

They adapt. Many food trucks pride themselves on local ingredients and will change their menus to meet the ebb and flow of the seasons. If something isn’t selling they switch it for something else. If what they usually use isn’t in season they switch to something else. If they run out of the something, they improvise. You saw this firsthand if you watched the Great Food Truck Race and saw the curveballs host Tyler Florence threw contestants. Food trucks know how to turn on a dime! How often can that be said about nonprofits, which steer more like the Titanic than a food truck.

They’re people persons. Food trucks don’t wait around for people to come to them. They go where the people are, where the hunger and need is greatest. It could be a college campus or outside a convention center. But too many nonprofits are ivy towers that cut themselves off from the people they can help and the people that can help them. Mark Horvath of Invisible People tweets all the time about groups that say they want to help the homeless but then set themselves apart or create barriers that make delivering that help ineffective or impossible. Food trucks are for and by the people. They exist to serve others. So should you.

They have a cult-like following. Notice I didn’t say that they were good with social media or technology, which they are. Food trucks are focused not on what these tools do but on what they accomplish: build a rabid following that looks forward to their tweets and postings and doggedly follow them. Food trucks thrive because they turn customers into fans and fans into ambassadors. Most importantly, they make it easy to love them. Can you say the same about your nonprofit?

They understand what’s truly important. Food trucks succeed or fail for one reason only: their food. It all starts with something that’s good, interesting and a heck of a lot better than your average fast food joint. Nonprofits need to focus on delivering a product that is superior, valuable and feeds the soul.

Like the Green Muenster Melt Boston’s Roxy’s Gourmet Grilled Cheese sells you want to be the thing that people just can’t live without.

Three Key Pieces of Advice for Cause Marketing Newbies

I get lots of good questions about cause marketing from people who are new to the field. Most of them are about where to start. It’s not always an easy answer as people are at different points in their development.

Here are three strategies for cause marketing newbies, regardless of where you are in the journey.

1. I’m a big fan of cause marketing, but everyone else in my office knows nothing about it, including my boss. How do I get them onboard?

It starts by educating them about cause marketing. Sharing some posts from my blog, CauseRelatedMarketing.biz or Cause Marketing Forum would be a good start. I would also try to find examples from either similar sized organizations or nonprofits and companies they respect. Persuasion occurs through identification. This means that when your boss or colleagues can relate to what you’re talking about, the better chance you have of them accepting your ideas.

After education comes execution. Start with a test program that just involves one or two stores. That way you can see how the program works and you’ll have some results to share with colleagues.

More information: Pages 32 – 33, Cause Marketing for Dummies

2. I already have a company to work with, but I have no idea what to do with them. Can you help?

First, congrats on having a partner lined up. This is critical piece for cause marketing success! What kind of cause marketing program you choose depends a lot on the type of company it is. If they’re a retailer, you’ll have lots of good options ranging from point-of-sale to purchase and action-triggered donations, etc. But what if your partner makes cardboard boxes? Lots of options there too, but you’ll need to be more creative.  The key is to focus on assets: what does this box company have that can help you raise money? Can the boxes they make include something about your organization? Can you tap their employees for volunteer opportunities? Since a box company works with all kinds of businesses, can they introduce you to a business-to-consumer company that would be willing to execute a cause marketing program.

More Information: Pages 10 – 17, Cause Marketing for Dummies

3. My nonprofit has worked with lots companies but only on sponsorships, not cause marketing. How do I convert these partners to cause marketing?

Like cause marketing, sponsorship is win-win – both partners benefit. But with sponsorship the company is writing a check so they can market themselves to the nonprofit’s supporters. If a company buys a sponsorship at a nonprofit walk they get access to the walkers. But when a company embarks on a cause marketing promotion they open their customers, employees and other stakeholders to the nonprofit. It’s important that both nonprofits and companies understand the difference between the two strategies.

Your goal as the nonprofit is to convince the company you’re not asking for more money. But you are asking them to do something else that will benefit both of you. Not every company will be willing to dive in so you might need to give them an incentive. Maybe charging them less for the sponsorship and gambling that you’ll raise more money with cause marketing. This isn’t as risky as you might think. Cause marketing almost always raises more money than a traditional sponsorship.

More Information: Page 254, Cause Marketing for Dummies 

I could go on and on, but are you a cause marketing newbie with a question? Ask away!

7 Cause Marketing Lessons from Machiavelli

Niccolo Machiavelli, the Italian diplomat who wrote the classical treatise The Prince 500 years ago, probably would have been a big fan of cause marketing. For a man so interested in statecraft, Machiavelli would appreciate the bottom-line benefits of cause marketing to causes and companies.

Some have called Machiavelli a manipulator. I see him more as a realist. He was practical and committed to getting things done – in any way possible.

That doesn’t mean Machiavelli didn’t believe in ethics, morals and scruples. He did, but not just because doing good was the right thing. It was frequently the best thing for any savvy prince to get what he wanted.

While Machiavelli never bought a pinup to help children made orphans by the plague, or “liked” a Facebook page to trigger a donation from the powerful Medici family in Florence that would support local artists (including some guy named Michelangelo), Machiavelli’s advice transcends the renaissance and politics. It can arm us for the effort between companies and causes to woo a new prince: consumer attention, favor and their all-mighty dollar.

“God is not willing to do everything, and thus take away our free will and that share of glory which belongs to us.”

Machiavelli lived during a time when unbelievers were burned as heretics for denying the omniscience of God. Nevertheless, he asserts that men and women need to play a more active role in accomplishing their goals. This is true for your cause as well. You’re waiting for donors, fate, luck, even God to save you when opportunities like cause marketing and social media may help you save yourself.

“Every one sees what you appear to be, few really know what you are.”

As we learned from the controversy surrounding a cause marketing promotion between Kentucky Fried Chicken and Juvenile Diabetes Research Foundation, cause promotions are about marketing and perception, not truth and reality. Smart causes leverage their strongest emotional appeal in cause marketing campaigns to engage consumers quickly and powerfully. Other nonprofits worry that this one appeal is limiting and won’t accurately reflect its full mission. You’ll have plenty of time to explain and expand on your work after you set an emotional hook, which cause marketing provides.

“Men are driven by two two principal impulses, either by love or by fear.”

The emotional appeal for cause marketing has to tap something that consumers either deeply love (e.g. pets, green spaces, children) or seriously fear. When consumers donate to cancer causes, it’s done out of fear. Fear that it will afflict us and our loved ones. Whether it’s love or fear, your appeal should elicit a strong response from consumers.

“Hence it comes that all armed prophets have been victorious, and all unarmed prophets have been destroyed. . . . Before all else, be armed.”

Are you truly ready to try cause marketing, which demands staff, time, money and a stiff sail? Cause marketing is much easier when you have a partner already lined up. But what if you don’t? Do you know enough about the practice to sell a prospective partner on it? Do you know how cause marketing can give businesses a competitive edge that goes beyond product and price? If you recruited a new partner tomorrow, what would be the first thing you’d do? Arm yourself for success. Or be prepared to fail.

“A prudent man should always follow in the path trodden by great men and imitate those who are most excellent, so that if he does not attain to their greatness, at any rate he will get some tinge of it.”

There are lots of great resources and people to help new cause marketers. Cause Marketing Forum is one of the best, but there are also people online you can follow and learn from. Larger companies and causes are also good teachers. Check out the cause marketing programs CMF honored earlier this month with Halo Awards. Your program probably won’t be as successful as theirs, but it will have a “tinge of it” and you’ll be on your way.

“Where the willingness is great, the difficulties cannot be great. “

Nothing is accomplished without enthusiasm. If you’re excited about and committed to cause marketing you’ll overcome any hurdle, meet any challenge. But if you’re just going through the motions because your boss told you to, expect half-hearted results from your half-hearted effort. Machiavelli said that nothing is accomplished without danger. But no danger was ever surmounted without a strong will to succeed.

“The vulgar crowd always is taken by appearances, and the world consists chiefly of the vulgar.”

Try to view your cause marketing promotion through the eyes of everyday consumers and donors that are seeing your promotion for the first time in aisles, at checkout or on shopping sites. Examples abound of programs that may have had good intentions but didn’t have the intended effect. Consider the Urban Outfitters t-shirt that benefited National Public Radio. Sold online by both NPR and Urban Outfitters, only tees sold in the nonprofit’s online store raised money for public radio. But don’t you think shoppers that bought the t-shirt on Urban Outfitters’ site thought NPR would receive a portion of their purchase? There was nothing on the site saying that NPR would benefit. But what expectations did consumers have? How do you think they felt about Urban Outfitters when they learned the truth?

Machiavelli believed that success meant constantly adapting for the times. When cause marketing was first introduced in the 1980′s it represented a new kind of corporate giving that smart causes and companies latched on to. With the rise of the web in the late 1990′s, together they explored online initiatives. The progress continued as social media platforms were introduced and developed. Today, innovative nonprofits and businesses are embracing location-based marketing, QR codes and mobile technology for cause marketing.

For Machiavelli, a prince’s success depends on his ability to prepare for the future and execute his designs without fear, hesitation or regret. If you add transparency, honesty and authenticity to these cause marketing lessons from Machiavelli you’ll avoid becoming the cunning, grasping Machiavellian that The Prince sought to overthrow.

 

Related Posts Plugin for WordPress, Blogger...