Category Archives: Cause Marketing 101

Cause Marketing Lessons from the Tour de France

bikeThe Tour de France, the world’s most famous bike race wraps up this weekend–sadly, without our hero Lance in yellow. It’s been a tough struggle for the Tour the past couple of years. First, it didn’t have a big name rider like Lance involved anymore. But an even bigger problem has been the drug scandals that have knocked out some of cycling’s best riders and left a blemish on the sport.

And sponsors don’t like controversy. T-Mobile and Adidas are just two of the premium brands to exit the event. Not that the Tour ever attracted a lot of well known brands to begin with, at least ones we’re familiar with here in the states.

Faced with a tarnished image, the Tour regrouped for 2009. Lance was back, which helped I’m sure, but it wasn’t enough to bring back the big sponsors.

Reading all about this in a Business Week article that Kris from  @sponsorpitch sent me got me thinking about the connections between the Tour’s challenges and those we face as cause marketers, and what can be learned. Like the Tour, let’s do this in stages.

Stage 1: Reputation is everything. Professional cycling’s refusal to clean up its act has nearly killed the sport as sponsor money has bled out. No margin, no mission. Of course, in anything we do we have to mind our reputation (or character, as Scotty Henderson better describes it). But as cause marketers we need to leverage our strongest selling point: our hard fought reputations are springboards to enhance the reputations of others (aka “halo effect”). Said or unsaid, that’s why corporate sponsors align themselves with us. A marketing director once asked me if her company was spending tens of thousands of dollars on radio, TV and print ads, why would she invest in cause marketing? “Those other media give you visibility,” I replied. “I give you favorability.”

Stage 2: Target smaller companies. With the absence of large sponsors at this year’s Tour, organizers targeted smaller companies who were only too happy to pay a modest investment to reach an international audience.

Many teams operate on budgets of less than $10 million, and some of the cost is shared by secondary sponsors. So for a few million, companies such as Taiwanese mobile-phone maker HTC or the Netherlands’ Rabobank gain a global TV audience.

Fortunately, large companies aren’t fleeing cause marketing partnerships because of impropriety as they are with the Tour. But you’ve probably witnessed what I’ve seen: these big companies have found other things to do with their time and money than spend it on you. Learn from the Tour and target smaller companies that are better candidates and eager participants in your cause marketing programs. Most of the money raised in cause marketing now happens at the grass-tops–with the biggest companies in America–and not enough below. There lies the opportunity.

Some of the sponsors for the Tour de France include national lotteries, flooring-product makers and petro-dictatorships. As cause marketers we clearly have a long way to go (especially with the petro-dictatorships).

Stage 3: Even if you can’t win, go for the breakaway. Something you see all the time during the Tour are these yahoos who sprint off the front of the main pack of riders (called the peloton in cycling lingo) only to be reeled back into the pack a short time later. Why do that? Sponsors love it. When you’re the only one riding out front you (and your sponsor) get lots of TV time. The sponsor is happy because it gets some “alone time” in a sea of Tour sponsorships. The Tour organizers are happy because they can show next year’s sponsors just how much an individual sponsor can standout during the big race.

What about your cause marketing program? Do you give your partners a chance to breakaway from the pack for their moment of glory? Regardless of which program they choose, I give all my partners a chance to stand out from the crowd. All the pinup partners for Halloween Town, for instance, get a free sponsorship that includes a brandland experience at the event. A super-market chain sponsored the Pumpkin Patch where kids decorated their own pumpkins and had their pictures taken. The sponsor stood out from the other sponsors, who had their own unique event experience, and gave me a great sales tool to use with potential sponsors the following year.

The Tour de France isn’t three stages long, nor are the lessons we can learn from it limited to three. I know there are more. And I know I have a few cycling enthusiasts among my readers! Think of it as the team time trial, and it’s your turn to take the lead. Let’s shift this conversation into high gear.

Help Me Convince My Boss To Use Social Media

Hilfe KnopfA summer ritual here on the development team is planning for the next fiscal year, which begins October 1st. Part of that planning process involves a half-day retreat for directors at my boss’ house where we discuss our goals for the upcoming year.

Before my boss left for vacation last week he said to me: “At the retreat I want you to talk about how we can use social media for prospect research, fundraising and advocacy.”

I wasn’t surprised that he asked me to talk about social media. My boss is a pretty progressive guy first all all. Also, we’ve been talking about it off and on for the past year and my boss knows I personally use Twitter, Facebook, LinkedIn (see the links on the right sidebar) and having been blogging for four and a half years.  I was excited about the prospect of finally talking about how we could use it for branding and fundraising. But then I realized that while I was an avid user of social media I had more questions than answers about social media. Questions like…

If we did plunge into social media, on what should we focus? (e.g. Twitter and Facebook but not Youtube and MySpace?)

Should we develop a broad social media strategy for the development office, or should we only try to implement social media programmatically with key events and programs (e.g. Halloween Town, Boston Marathon/Team BMC)

If we do choose the broad social media strategy, who would execute it? This is a real issue. With the marketing team focused on patient outreach and overhauling 1400 web pages on the hospital’s web site, there’s no time left for social media. And this is not the year we can hire an employee or a consultant.

How would a social media strategy work with other things we’re already doing, like email and direct mail?

These are just a few of the initial questions I had.

My first step was to go back to the nonprofits I admired (I’m not original, but I am an excellent copier!) for their social media prowess, especially smaller organizations that were just getting started.

I’ve always looked to Share Our Strength for examples of great cause marketing, but of late I’ve also seen great examples of social media from their go-to guy Jeff Weidner.  The Jimmy Fund here in Boston is great example of an organization just getting started, trying new things, experimenting and finding their footing in a brave, new electronic world.

From these two, I’ve narrowed the platforms on which I think we need to be. I’ve also my noted the challenges of each.

Blogging. I know the power of blogging firsthand because I’ve been doing it for five years. But I also know how demanding it is and how it needs to go way beyond some CEO posting his or her quarterly letters. Paul Levy’s blog is a great example of what’s possible for a hospital blog. Here at BMC, I’d love to start a blog written by one of our emergency room docs chronicling Boston’s busiest trauma center. I also think a blog centered on the uninsured and educating people about getting the care they need when they find themselves without health insurance is fitting for a public hospital.

Youtube. Setting up our own Youtube channel is a priority for me. I love the one Share Our Strength has. We have patient stories we could post there, but there are opportunities every day to collect meaningful footage here at the hospital. I read not long ago that video will replace the direct appeal letter someday. I agree, and consider a strong visual component crucial to any social media effort.

Flickr. For pictures from events and other places. A couple years ago we had a famous photographer do photos of our patients that were really powerful. They could be posted here for everyone to see, instead of tucked away as they are now.

Facebook. I’d create a page for the hospital, but I don’t think I’d do either a fan or cause page just yet. Interestingly, I just saw today that the most popular cause on Facebook has 5,516,134 members, and raised $56,661, or just over $.01 per member.

Twitter. You know I’m bias about Twitter–because I love it!–but we would definitely have our own handle. Personally, I find that being very active on Twitter helps everything else you do online, especially blogging. I would love to see if that holds true when I’m tweeting and blogging for the hospital.

So these are my questions for you:

Do I have all/right forms of social media?

How do implement social media across the department? With the reality of resources and people power, can it be done piecemeal (by event or program) and still work?

Who else out there is doing a good job putting all these pieces together? I’m looking for normal, regular nonprofits like mine that are trying, trying again and succeeding.

Thanks in advance for your help!

Cause Marketing in the Age of Free

freeIn Malcolm Gladwell’s book review of Chris Anderson’s Free: The Future of a Radical Price (which I learned of from one of my new favorite bloggers and twitterers @danblank) he shares this study from a MIT economist.

He offered a group of subjects a choice between two kinds of chocolate—Hershey’s Kisses, for one cent, and Lindt truffles, for fifteen cents. Three-quarters of the subjects chose the truffles. Then he redid the experiment, reducing the price of both chocolates by one cent. The Kisses were now free. What happened? The order of preference was reversed. Sixty-nine per cent of the subjects chose the Kisses. The price difference between the two chocolates was exactly the same, but that magic word “free” has the power to create a consumer stampede.

I’ve seen and tapped the power of “giving it away” in my own cause marketing efforts, and gone so far as to launch a Free is For Me program that guarantees our corporate partners do direct costs. None. Zip. Zilch.

The benefits of giving away cause marketing programs to businesses has three important benefits.

It moves you to the front of the line. Suddenly you’re that free Hershey Kiss that everyone wants to pick! In dealing with businesses that are constantly being pitched to pay for local radio, TV, print and other marketing vehicles, an opportunity that costs nothing but can deliver is quite attractive to business owners, especially in this economy. In short, free gets people’s attention.

It makes you competitive. Although cause marketing has been around since the early 1980′s, it’s still a new idea for many businesses, especially smaller ones. I’ve always said that if a business owner has the choice between paying for advertising or paying for cause marketing, they will always, ALWAYS choose advertising. Not because it works, mind you, but because it’s familiar to them. Giving cause marketing programs away to businesses dissipates the anxiety that comes from unfamiliarity and uncertainty and makes it easier for businesses to give it a try.

You tap the real money. Gladwell poses an interesting question: where will the real money be made on the iPhone, in selling the phone or the apps? Apple may ultimately decide that’s it’s better to give away the phone because they could make more money selling apps.

Up to now, most fundraisers look at corporate support through the narrow lens of philanthropy and sponsorship, both of which require money from the corporate checkbook.  Cause marketing looks beyond corporate giving to a much more lucrative prize: the customers that patronize these companies.

There’s a story about U2′s Bono that when he went to speak to corporate leaders about Product RED they were so impressed they offered to write him a check on the spot. But Bono refused. He didn’t want the easy money. He wanted a product from which Product RED could receive a percentage. The risk was greater, but so was the reward. Last count, Bono had 130 million reasons why he chose wisely.

But, as Gladwell points out, free also has its drawbacks, and they certainly strike home with cause marketing.

“Free is not important to me.” A prospect said this in response to my Free is For Me program. She was right. Not surprisingly, people value the things they get for free less than the things they pay for. I’ve certainly seen this from less committed partners who signed on for a cause marketing program and then let it flop because they had “no skin in the game,” as my boss likes to say. That’s why it’s important to screen your partners carefully, and to make sure that they recognize the real, valuable benefits of the program–for both partners.

There are costs to free.  It’s expensive to give it away and to recoup your money somewhere else. Gladwell points to Youtube, one of the most popular services on the web yet it will lose $500M this year. Cause marketing has its own expenses. In percentage-of-sales programs (i.e. pin-up, mobile, paper icon, etc.) there are design, printing and shipping costs just to name a few. This drives up the cost of executing a “free” program for a corporate partner that you’re relying on to reap a return from its customers. And because we also pride ourselves locally on extending additional benefits to our partners in the form of event sponsorships–at no additional charge–this layers on more expense. Never was free so expensive, or so risky.

Gladwell’s right in his summation that free isn’t the only way to do business. The New York Times gives away content on its web site but The Wall Street Journal has a million subscribers who pay for it. Network TV gives away programming and is suffering a slow death. Cable is doing better charging viewers hefty monthly rates. Free or paid, either can work, or not. I think this is true of cause marketing too. It’s striking the right balance in the given situation.

Free is a great way to get in the door and to start a conversation. But I’ve had many meetings end with a partnership that was sealed by a company check (despite my protests!). The important rule for every cause marketer is to be open, entrepreneurial and to exercise the discipline needed to seize the best opportunity for your organization.

Be like Bono. Be passionate. Be bold. Reach for the greater good. You can be the rock star of your organization. But please: don’t wear your sunglasses indoors.