Category Archives: Cause Marketing In Action

Beer for a Cause Aids Family of Fallen Firefighter

Rescue one

For Watch City Brewing Company’s owner Jocelyn Hughes and brewers Aaron Mateychuk and Kelly McKnight, it all started with a desire to help a family that had lost its husband, father and provider in a terrible fire.

It was December 8, 2011, when firefighter Jon Davies ran into a burning building in Worcester, Massachusetts to search for a missing tenant. He never came out. Jon left behind a fiance and three sons. Brewer Aaron Mateychuk’s brother, Jamie, a member of the Worcester Fire Department, was looking for ways to help Davies’ family and Aaron offered to help. Together with Jocelyn and Kelly, the Waltham, Mass. based pub brewed Rescue One Kölsch to honor Davies and raise money for his family.

To date, the German-style golden ale named after Worcester’s Rescue One Fire Company has raised $3,000 for Davies’ family. It’s raised thousands more as supportive firefighters from across New England have purchased the beer in bottles and kegs and auctioned them off at local firefighter events.

The response has been tremendous. “We’ve brewed and brewed and brewed,” said brewer Kelly McKnight to Boston’s local Fox News affiliate. “We can’t even keep up with the demand almost.”

Rescue One Kölsch isn’t the pub’s first beer for a cause. In 2004, they worked with Red Sox ace Curt Schilling on a Scottish ale to fight ALS. Watch City has even brewed ale to help the Bermuda Family Centre. “There’s more poverty on the island than people realize,” said Hughes. “We responded to where the need was.”

However, most of Watch City’s giving is local, and Hughes said they’re looking at animal charities to help next. Will it rival Rescue One Kölsch, which owes its success to the firefighters that flocked to its tap? Hughes isn’t so sure, and neither am I. Watch City tapped a deep vein of loyalists with Firefighters. As someone who started his career working with firefighters, I know firsthand how dedicated they are to each other.

While dog and cat fans may not match firefighters, the larger lesson for businesses is to commit themselves to causes they care for first, and then to target causes with loyalists that bring energy and money to the effort. A big reason why we see so many pink products and ribbons in October is because companies know they sell more with pink than not.

For Watch City Brewing Company, the priority is making a difference first, but the benefits of cause marketing are clear. They’ve sold a lot of beer and a distributor has already approached them about expanding their business. At the very least Watch City has earned a few karma points.

According to John Craven, founder and CEO of BevNET, a recognized authority on the beverage industry, Watch City won’t be the last local brewery to mix malt and hops for a cause. ”With almost 2,000 breweries in the U.S. craft beer market, connecting with the local community is very smart business on the part of local and regional craft brewers,” said Craven. “And what better way to do that than to support a good cause. It’s a win-win for everyone.”

Watch City is a great example of how cause marketing is trickling down to local businesses. The trend is being fed by a larger desire for all things local. Hughes was quick to point out that the community is a priority for Watch City. They source as much as they can from local suppliers. “The less the food and ingredients travel the better.”

Small businesses that buy and give locally are something we can all raise a glass to.

Who’s Behind Arby’s $2M Gift to ‘No Hungry Kid,’ Santa or The Grinch?

The Arby’s Foundation, the giving arm of Arby’s Restaurant Group, the second largest sandwich shop chain in the United States, did something last week that rivals the good deeds of Santa Claus himself. It gave Share Our Strength’s (SOS) No Kid Hungry campaign $2 million dolllars.

Arby’s customers kicked in most of it. $1.7 million to be exact. The Arby’s Foundation rounded it up to $2 million with a $300,000 gift.

Arby’s campaign for SOS was impressive – and not just because it doubled its initial pledge of one million dollars.

In addition to the national fundraiser in-store and online, Arby’s hosted a Foursquare challenge, donating $1 for every “check-in” at its restaurants nationwide. On Facebook and Twitter, Arby’s provided a meter allowing fans to monitor their fundraising success. Arby’s employees chipped in as well, participating in a series of events, including Bag Hunger Day to champion the cause.

A model campaign for sure. Successful, lucrative, lots of involvement for stakeholders, a digital component. I love it.

But there’s a nagging question for me. Should Share Our Strength, a national leader in anti-hunger programs, have a partnerhip with a fast food chain that sells mostly anti-nutritional foods that should be served to families with a side of Lipitor?

Is this cause marketing program really The Grinch dressed up like Santa?

Don’t get me wrong. I want to like this campaign.

  • Unlike the dreaded Buckets for the Cure in 2010and, this past year, KFC’s crazy soda promotion for JDRF, this cause marketing promotion wasn’t connected to any menu items. Not having to buy a bucket of greasy, fattening chicken to make a donation makes this program a little more tolerable. But we can say with certainty that most of Arby’s guests aren’t donating when they’re ordering salads and water.
  • Unlike Buckets, this campaign wasn’t heavily promoted. I only first heard of it last week, probably because I don’t eat at  Arby’s. Buckets had more paid advertising, including this TV ad. KFC used the Buckets campaign to attract new customers. Arby’s campaign is for existing customers. I’ve made this point before about a White Castle cause marketing promotion created specifically for fans of the chain.
  • Arby’s has made improvements to its menu, especially to its kids menu. One thing I hated about Buckets was that KFC/Komen seemed to be thumbing its nose at people by serving some of their worst foods in pink buckets that supported a health cause. Not to mention KFC launched the heart-stopping Double Down alongside Buckets. Kudos to Arby’s for a showing a semblance of sincerity.

There’s another reason I like this campaign: I’m an unabashed fan of SOS and its founder Billy Shore. Shore’s first book, Revolution of the Heart, had a big influence on me and sits right beside Emerson, Seneca, Lincoln and Thoreau (okay, and my biography on P. T. Barnum) on my bookshelf.

I even included SOS’a cause marketing – some of the best in the industry – in my own book, Cause Marketing for Dummies.

SOS is nothing if not consistent. They’ve accepted money and product from ConAgra and Tyson, two other food companies often criticized for their health and environmental issues.

Of course, it’s hard to be a big company and NOT be a lightening rod for controversy (e.g. Walmart, Starbucks, McDonald’s, Nike). It begs the question: if a nonprofit didn’t accept money from companies with questionable practices, would there be any companies left to work with? The same could be said of gifts from individuals.

SOS has made its choice and makes no apologies.

It funds Cooking Matters, a program that shows families how to prepare healthy meals, with money from ConAgra.

SOS is also set on growing its partnerships with the fast food industry. It’s currently recruiting for a Senior Manager of Restaurant Partnerships to “Build Share Our Strength’s restaurant multi-unit partnerships through extensive business development and creative and entrepreneurial approaches, leading to growth of revenue sources for the organization for the child hunger strategy.”

When SOS says “multi-unit partnerships” and sets a $3 million goal, it’s not talking about working with vegan restaurants.

Despite some reservations, I give the SOS/Arby’s cause marketing promotion a passing grade. It’s like the fertilizer I add to my gardens in the spring. I hold my nose, but it serves the greater good. I’m hopeful that SOS’s long term involvement with Arby’s will produce more good things in the chain’s menu. I sleep better at night knowing that SOS and Billy Shore are in the world.

What do you think? Should gifts from fast food restaurant chains such as Arby’s be marked “return to sender”?

Now Showing at a Theater Near You: Cause Marketing

My friend David Neff is a pretty incredible guy. He’s an author. He’s a fright master during the Halloween season. And he starts cool things like Lights. Camera. Help., a nonprofit that helps other nonprofit use film and video to tell their stories. David even hosts an annual film festival in Austin, TX to showcase films-for-a-cause.

A big winner in the festival this year was the documentary On Coal River. Shot over a period of five years, the film follows a former coal miner and his neighbors in a David-and-Goliath struggle for the future of their valley, their children, and life as they know it.

Watch the trailer and you’ll see why this film was so highly regarded. I’m going to check it out myself. But the reason David thought of me was the cause marketing partnership the film has with apliiq is a new media fashion company that collects rare, vintage and recognizable textiles and applies them to everyday garments (I’m thinking of getting one of their hip hoodies so I can be, well, more hip.).

Ten percent of proceeds goes to Coal River Mountain Watch featured in the film, On Coal River. Apliiq donates an additional 10% of sales to Lights. Camera. Help. to encourage more non-profits to share their causes through film.

A great film. A great cause. A generous company. This is one triple feature you don’t want to miss.

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