Category Archives: Cause Marketing & Social Media

Using Cause Marketing to Get Likes on Facebook

I’m glad John Haydon introduced me to Danny Brown, because he’s given me a great idea on how to extend my retail point-of-sale programs to Facebook where I can get “likes” for my nonprofit and my retail partners.

Danny’s starting point is getting offline retail coupons online to Facebook.

Grab the artwork from your existing flyer (or make one unique to Facebook) and then transfer that to a tab on your page’s navigation menu. Currently this is created using the FBML application (and some HTML coding), though soon you’ll have to change to iFrame.

Call your tab something simple like Coupons or Discounts to grab attention. Then, to encourage folks to Like your page, only make the coupon or discount available to people after they like you. If you’re unsure how to do this, my friend John Haydon has a great guide on using Facebook HTML as well as hiding offers until people click your Like button.

This got me thinking on the coupons we use in most of our pinup programs and how they may have value beyond a simple redemption. For example:

  • Instead of a coupon like the ones you see here, partners could encourage consumers to visit their Facebook page for the coupon in exchange for a “like.” Unlike an offline coupon or a web page, the retailer gains a new subscriber to their page. Yes, they have to work to keep that new fan, but the connection is a valuable one.
  • If a retailer was feeling generous they could encourage shoppers to visit the cause’s page to get the discount and the nonprofit would get the like. The cause could have a coupon tab with all the discounts from their partners–deals you could only get after you like the page!
  • Getting people from an offline coupon to a Facebook page needn’t be difficult. A QR code takes them there instantly and delivers the coupon! The QR code in my next pinup program would do the trick.

John Haydon told me that he plans to post on Danny’s post as well. I’ll be sure to update this page with a link if he does. John will certainly have some great info on how nonprofits can create and leverage a Facebook discount tab.

Are QR Codes the Next Big Thing for Cause Marketing?

Imagine this: you visit your local supermarket and are asked to support a local food pantry. You a buy a pinup for a buck. On your receipt is message that you can learn more about the cause you just supported by scanning this barcode with your smartphone.

In your car before you leave the supermarket parking lot you run your iPhone over the barcode and a one minute video airs on a food pantry like no other. It’s run out of your local hospital. The pantry started by feeding a few thousand patients every year. In 2009 it fed 75,000 men, women and children. The video closes with an image of a food line that snakes down the hallway and around the corner. It is after all the busiest day of the year, the day before Thanksgiving.

Wow.

The cool thing is that you don’t have imagine this happening. It already is. In a recent tweet Conehead Chris Mann pointed me to this article on how two U.K. groups are using barcodes, RFID tags or QR Codes, as they seem to be most commonly called, to add personal history to donated items. (Note: What a great idea for Goodwill!)

Mashable thinks QR codes may be headed for a breakout. Just yesterday, it highlighted Stickybits, an app I’ve been playing around with for a couple of months.

Stickybits brings context to real-world objects with its next generation approach to the QR code. The mobile app is primarily a barcode scanner — powered by Red Laser — but it takes the technology into the realm of fun by creating a social and shared experience around any item in the physical world that possesses a barcode.

Download the iPhone or Android application, scan your favorite cereal box, add an item — maybe a related recipe, but any video, photo, audio clip or comment will do — and you’ve just started a digital thread around that item.

Think of the potential for cause marketers to make transactional programs less, well, transactional and more meaningful. When you pick up a mug at Starbucks that supports Product (RED) you can scan the QR code to hear the story of a man who benefited directly from the life-saving HIV drugs RED provides and Starbucks funds.

But that’s not all. Supporters can scan the barcode and use their smartphone to record why they support Product (RED), which then can be viewed by the next person who holds the mug up to a smartphone.

Consumers scanning QR codes for cause content will not happen overnight. But adopting QR codes encourages cause marketers to do two important things.

  • It helps build a stronger charitable and emotional connection among causes, businesses and consumers. (QR codes should also make cause marketing critics feel better that CM gifts aren’t thoughtless one-offs.)
  • It prepares us for the mobile web. The portable technology that Red Laser represents and the type of mobile content it links to is the future for which we should all be preparing. Don’t you agree?

What do you think of QR codes? Do they have a place in cause marketing or in fundraising in general? How would you use them in a program?

Why Social Media and Cause Marketing Belong Together

It seems lately the more I talk to nonprofits about cause marketing the more I talk about social media and how the two are inseparable. Unfortunately, many aren’t quite sold that these two belong together.

Here’s my case for why social media and cause marketing go hand in hand.

Social media teaches you cause marketing. Social media is the only tool I use to follow trends in cause marketing.

Social media is a prospecting tool. Linkedin is the platform everyone thinks of for prospecting. But what of Twitter, Facebook, even Foursquare? I’ve already made connections through Twitter. Facebook has been a great place to gather background information on prospects. (Not everyone’s profile is closed to outsiders. Mine is open to Facebook users within the “Boston Network.”) While Foursquare is the new social media player on the block, I’m already watching who’s using it and where they are checking-in. You never know when I might be there too!

Social media can build stronger partnerships. Social media is all about the conversation. The relationships I have with partners that use social media are almost always stronger than the ones that don’t. (Of course, I may not be the norm as I favor what Malcolm Gladwell called the strength in weak ties.) There’s a lot to be gained with a social media connection. It’s instant, casual, sometimes personal and generally informational as a lot of sharing happens. Think of social media as the letter that rarely gets lost, the phone call that more often gets answered, the email that usually gets the reply or the  unannounced visit that is not unwelcome.

Social media distinguishes you from your competitors. Cause marketing isn’t that new for a lot of the businesses you’re calling on. It has been around since the early 1980′s, after all. But social media is brand new for almost everyone. Heck, Youtube is only five years old! When you combine cause marketing with social media, you get a more powerful pitch that gives you an edge over your nonprofit competitors. Business partners will appreciate that their “cause expert” is staying abreast of the latest trends and is open to sharing their expertise.

Social media is the future. 350 million people on Facebook and you think it’s going away? Youtube is the second biggest search engine after Google and you think it’s a fad? 90% of the businesses on the Inc. 500 list use Twitter and you think only kids use it? Whether you like social media or not, it’s here to stay. It may not always be called WordPress, Facebook, Twitter and Youtube, but the online conversation genie is out of the bottle.

If you still don’t think social media and cause marketing are the greatest match since PB&J that’s up to you. But cause marketing alone will make the mouth stick when social media with it will make your pitch better and easier to swallow.

Don’t be known as the person whose mouth is better stuck shut.