Category Archives: Cause Sales

How to Sell Cause Marketing as a Groupon-Like Promotion

Persuasion occurs through identification.

It’s one of the basic tenets I live by. It means that we are usually more convincing when we can identify with our prospect’s needs, attitudes, interests and beliefs. When your message aligns with needs, the “pain”, as it’s sometimes called, you get a spark of persuasion. String enough of those sparks together and you have the light and warmth that comes from the flame of a new partnership.

Despite its lofty intentions, cause marketing isn’t any different from any other idea, product or service: nothing happens until it gets sold. That’s why I’m always looking for new ways to meet the needs of prospects and create a spark.

My flint today is a recent post by Sam Decker on Analyzing Groupon Profitability: 7 Factors for Group Buying Success. It really got me thinking about how Groupon works and its similarities to cause marketing (not to be confused with my earlier post on Groupon as cause marketing, better known as Causeon).

Here’s an example of how I plan to use Groupon in future conversations with local businesses to explain and underscore the value of cause marketing.

Me: Are you familiar with Groupon?

Prospect: Sure. We did a promotion with them last year when they weren’t as wildly popular as they are now. It went really well. We didn’t know what to expect from it, but I think we made money off it. We’ve been trying to do another offer ever since, but good luck getting anyone from Groupon to call you back. They have plenty of business now.

Me: Well, the cause marketing programs I offer are a lot like Groupon.

Prospect: How so?

Me: Like Groupon, our cause marketing model is focused on helping local businesses like yours attract new customers.

Prospect: I thought you wanted to raise money for your charity?

Me: I do and we will. But cause marketing partnerships are win-win. We both should benefit from working together.

Prospect: I hear that, but Groupon has a huge mailing list of prospective customers for me. You want me to to sell pinups to my customers. How do I get new customers from that?

Me: True, we don’t have the huge list Groupon has, but we do have two other retail partners for this program. With you on board, we could potentially recruit more. All these partners will be selling pinups in their stores with your offer alongside theirs [I present exhibit A]. You’ll do the same for them.  One of our pinup partners redeemed 700 coupons from pinups that had been sold in another partner’s stores. The cross-promotion works.

Prospect: But with Groupon I got this incredible awareness and visibility from the program that really got people talking about my business. That was priceless. Can you do that?

Me: We can actually take it one step further because cause marketing delivers favorable awareness. When customers see that you’re involved in a campaign to help a cause, you’ll get a lot more than buzz. You’ll get positive buzz, the kind that deepens your favorability and credibility. Only cause marketing delivers this.

But the real upside from cause marketing is that while your average Groupon customer may only be as loyal for as long as the expiration date on the coupon you give her, cause marketing can actually sustain customer loyalty. It gives you a competitive edge beyond product and price. The edge is slight when product and price are equal, but an advantage is advantage, right?

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By selling cause marketing as a Groupon-like promotion you’ll be speaking a language to which a prospect can relate and is responsive. It’s a wonderful way to start a conversation.

Hitting the Wall of Cause Marketing

The economy is impacting every type of business and cause marketing is no exception.  I know we’ve lost our share of corporate partners this year.  Just this week a major partner slashed its sponsorship from $93,000 to $7,500.  Ouch!  Business is off, marketing plans are changing and new faces bring new perspectives and new challenges.  Here are some of the ways we’re adapting our cause marketing programs for these leaner economic times.

Keep your friends close.  You know who they are.  These are the companies that have drunk the cool-aid and will stick with you through good and bad.  Committed partners like party-supply retailer iParty continue to generate record sales in the three mobile programs they do for us each year.  As other retail partners have faltered or disappeared, we continue to work with iParty to maximize their cause marketing program and to make up the shortfall.  So far it’s working.

And your enemies closer.  I love the dramatic, but let me assure you: these companies aren’t your enemies.  But they are the ones who want to run when things get hot in the trenches.  These are the companies that you have to hand-hold through the rough spells.  The ones you have to reassure that cause marketing delivers a unique benefit that can not be found anywhere else.  The ones you have to give room to to adjust the timing, theme and length of their cause marketing program to fit their new reality.  If they want to be an event sponsor of your April fundraiser but can’t do a point-of-sale program to pay for it until October, let them!  Make it hard for them to say no and easy to stay your friend.

If you can’t bite, nibble.  Because we know there are a lot fewer five and six-figure cause marketing partners for events like Halloween Town this year, we’re focusing our efforts on a three and four-figure strategy for raising money from the business community.  Since corporate ticket sales for Halloween Town have always been significant ($200k since inception) we plan to drive volume with corporate ticket packages that start as low as $500.  We’ve committed two sales people to calling on law firms, architects, investment houses, real estates offices, etc.  Many of these businesses cannot afford or don’t want to be five or six-figure sponsors of Halloween Town, but buying $500 in tickets that they in turn can give to their employees or give back to us for distribution in the poor communities we serve is an easier yes.    

Other ways we plan to “nibble” our way to more revenue with Halloween Town this year include a Door and Floor strategy.  Already under-priced compared to the $23 to $25 Halloween events in Boston, Halloween Town tickets will go up at least a buck this year.  This will generate thousands of dollars in additional revenue.  Also, once inside, guests will be asked to pay a dollar or two for some of our most popular activities (e. g. laser tag) and will have to pay extra for things like face painting, balloon animals etc.  This too will boost our bottom line.

Like hitting the wall at mile twenty during the Boston Marathon, hitting the wall of cause marketing during a tough economy is neither fun nor pretty, but it is survivable.  You survive the same way you survive those last six miles: focus, perseverance and a great support team.  The goal is to finish intact, unhurt, and, most importantly, unbroken.  Tough times don’t last.  Tough people do.     

Other Types of Corporate Fundraising

A question I got after last week’s post was what are some of the other ways I raise money from companies.  If a company isn’t a retailer with foot traffic that you can run either a point-of-sale or a percentage-of-sale program, how do I make money when I’m pitching my organization to law firms, investment houses, construction companies,  etc.?  It’s a good question because reaching out to different industries represents a huge growth area for corporate fundraisers.  Cause marketing is great, but eventually you run low on the big retailers that make these programs go.  You have to diversify.  Here’s how I’m expanding my corporate footprint in Boston and even retrofitting some of my current cause marketing programs for new corporate missions.

New missions for existing programs.  Most of the events I run–Halloween Town, Team BMC–are cause marketing driven, but also deliver great opportunities for corporate involvement and support.  For Halloween Town, companies can send volunteer groups by the dozen to participate and give back.  They can also buy corporate tickets for their employees, or they can donate them back to the poor children we serve.  When it comes to Team BMC, our annual Boston Marathon fundraising program, companies can buy blocks of waivers that they can use for their employees, clients and vendors.  Of course, we don’t just hand over the numbers, we create a whole program for them that maximizes their chances for employee and customer involvement and satisfaction.

In-house fundraisers.  One area I’ve been looking at more is workplace fundraising programs.  A few weeks ago at Cause Marketing Forum, Lee Krajian from NBA-E introduced me to a good one.  Lee’s company organizes gift card drives at local companies.  Here’s how it works.  Most people have a gift card or two that they either don’t plan to use or only has a few dollars left on it.  Thanks to Lee’s company you can bring that card to your work and drop it in a collection box.  He’ll extract what’s left on the card and, after taking a small fee, give what’s left to your charity of choice.   Lee’s idea is simple, easy to execute in the workplace and costs the donor nothing because the gift card cost them nothing or had close to nothing left on it, or both.

Custom fundraisers.  Whenever I visit a company I become their de facto charity consultant who is there to, first, help them achieve their employee and customer goals, and, second, to raise money for my organization.  Some may think my order is screwed up, but I would refer them to Henry Ford:

It is not the employer who pays the wages.  Employers only handle the money. It is the customer who pays the wages.

Our success as corporate fundraisers hinges on how well we service our corporate supporters.  If my prepackaged programs don’t resonate them, I find out what does.  If your company loves kick-ball, how about a tournament with other employees?  Better yet, how about one with other companies?  Could your directors help with recruitment?  The partner in charge is happy to open his home on Nantucket for function?  How about a clambake for employees and clients that asks for a donation and tens minutes of their time to hear about your organization.  You have a motivated group of employees who would be happy to raise money if they could get race numbers for next month’s Falmouth Road Race?  Let me make a few calls and see what I can do.

Whether it’s involving companies in an existing event, designing an in-house program or customizing a program based on their goals and interests, the opportunities with companies of all industries and sizes are endless.  Cause marketing is great for retailers, but what if you wanted to raise more money from other businesses?  Here’s a hint: If the store you shop at doesn’t carry everything you want, you need to shop somewhere else.

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