Tag Archive: carol cone

Product Red’s Bono Learns the Hard Way: Don’t Put the Cause Before the Horse

Last month the WSJ profiled U2′s Bono and and his wife Ali Hewson’s efforts to launch a fashion line with clothes made in sub-Saharan Africa. (Hat tip to the good folks at Cone for the lead).

Edun got off to a rough start because Bono and Ali had the best of intentions, which, unfortunately, didn’t top the list of reasons consumers would pay $800 for a jacket. Design and fit mattered more.

“We focused too much on the mission in the beginning, ” explained Hewson. It’s the clothes, it’s the product. It’s a fashion company. That needs to be first and foremost.”

Edun is just another business that learned you can’t put mission before margin. The best way for a business to help a cause is to be a great business first, and an advocate for causes second.

At the Beyond Cause Marketing summit ten days ago my industry’s mom Carol Cone told me that even cause leader Timberland had seen sales erode a few years ago when consumer interest in their styles waned. Cause couldn’t save them. Ultimately, Timberland would rise or fall on their shoes.

Businesses are still making the mistake of putting mission before margin. Causeworld, Panera Community Cafe and Causeon are just three examples.

I’ve written on Causeon, spoken to the founder–a good man with good intentions–and like the idea. But the premise of Causeon is that consumers will choose it over Groupon and 200 copycats because Causeon supports greats causes. But consumers are looking for great deals first and to help causes second.

The real opportunity is when you take a great business and activate it for good.

Take Groupon, which will hit a billion dollar in sales faster than any other company in history. In May, when DonorsChoose.org was the featured daily deal on Groupon they raised $162,000.

Should we wait for cause-centric businesses like Causeon to take hold, or should we double our efforts to work with great businesses of all sizes to raise money for causes?

You know what side I’m on. What about you?

One last point. Next to developing a magnetic cause brand that sucks in great businesses, nonprofits should focus on finding great businesses to stick themselves to. Nonprofits spend too much time on fundraising strategy and ideas when what they really need is the horsepower drive them.

Given the choice between a great idea or a great partner, I’ll take the latter. With a great business anything is possible, and even the most basic cause marketing tactic can be given new life with the right partner.

It’s not enough to right your cart and put the horse in front where it belongs. You have to hitch your wagon to a star.

CNN Story on Cause Marketing Gets Most Things Right

CNN did a good story on cause marketing this past weekend that really captured what great cause marketing looks like and the commitment that’s needed to make good campaigns exceptional.

The backdrop for the story is Guy Harvey, Inc., which among other things, runs a chain of seafood restaurants that support the owner and namesake’s passion for causes that work to save the ocean.

Here’s what you can learn about cause marketing from Guy Harvey, Inc.

Cause marketing at its best comes from a place that is authentic, passionate and credible. Even if Guy Harvey didn’t have a business to support oceanic causes, he’d still support them personally. Adding cause marketing to his business is just an extension of his deep, personal values (as are his photography and drawings of marine life).

If you share Guy Harvey’s passion for a cause and own a business, you’re probably already doing cause marketing. Where I come in is helping you better execute your cause marketing plan. That’s certainly been the case with iParty and Ocean State Job Lot.

Cause marketing is win-win. The essence of cause marketing is mutual benefit. Both partners are rewarded. Guy Harvey supports great causes, which helps drive business and the cycle continues. No wonder Guy Harvey has had record sales!

The effects of cause marketing can be dramatic, but they don’t come easily or overnight. The one drawback of seeing a story like this one is that it all looks so easy. Support a cause, do great things and watch the dollars roll in! Alas, it’s not that simple. It takes time for consumers to see your halo and note its glow. Guy Harvey has been burnishing his for a lifetime.

Cause marketing doesn’t make a bad product good. The halo you gain with cause marketing doesn’t turn a devil into an angel. Cause marketing isn’t a game changer for all businesses, but it is a powerful edge for good businesses that want to combine margin with mission.

Social media and cause marketing belong together. Carol Cone makes the point in the story that consumers are just one click away from learning about your company and its commitment (or lack of) via the web and social networks. But there’s more to this story. Read about it here.

What do you think about this CNN story? How do you think it portrays cause marketing?

What Carol Cone Means To Me

Carol Cone announced this week that she is leaving the firm that she founded in 1980 and that bears her name to pursue new interests.

As a cause marketer who lives in Boston but never worked at Cone, I nonetheless always benefited from her leadership and enjoyed her warmth.

I first met Carol back in 1997 when I joined the Vice President of Corporate Relations for the Arthritis Foundation National Office on a sales call to Cone’s old offices on Canal Street. The person from Cone we were suppose to meet with wasn’t there, and my colleague was none too pleased about it. I remember being very nervous. Then Carol appeared. I thought she might ask us to leave! But instead she invited us in and heard us out. Gracious, curious, no-nonsense, and she talked as much to me as to my more senior colleague. That’s what I remember about Carol.

I didn’t see Carol a lot over the ensuing years, but I felt her influence. I read her Cone/Roper reports, which led to my interest in cause marketing. I also learned from her team. Alison DaSilva taught me about point-of-sale cause marketing and how a program between The Jimmy Fund and Jiffy Lube had raised hundreds of thousands of dollars. “Wow, what a good idea!”, I thought.

After I started my blog, Selfish Giving, in 2004, Carol was a frequent visitor and to this day she still reads all my newsletters (which is more than can I say for my real mother). She also invited me to her office a couple years ago to talk about blogging and cause marketing. Carol was really interested in what I had to say, and she never made me feel like she knew more (or better) just because she was the “mother of cause marketing.” I’ll never forget that.

Whenever I saw Carol at Cause Marketing Forum she always had a kind word, a nice comment, a flattering introduction. She made you feel special, even when you knew there was a crushing line of people behind you waiting to meet her. You only needed to meet Carol once to know why.

Yesterday I wrote to Carol “Bye, Mom.” “Not bye. But evolving to the next level,” she wrote back. I’m happy that Carol is ready to take her life to the next level. It’s a good time to do it.

But I’m most thankful she took the time through the years to come down to my level and be kind and encouraging. It’s no surprise she’s ready for something more.

Do you have thoughts or memories you want to share about Carol? Feel free to leave them in the comments section. I would love to hear them.

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