Tag Archive: cone

Review: Cause Marketing Forum Conference 2010

I had a great time at this year’s Cause Marketing Forum Conference. Did you? Here’s what I liked about this year’s event. A few things I didn’t. And some suggestions for next year.

Then it will be your turn.

Hospital Corporate Development Summit. Now, I’m bias here, because I taught the session with two outstanding colleagues, Maureen Carlson and Phil McCarty, but I believe the program really has some great potential. Corporate development is big area of opportunity for hospitals, especially with cause marketing. We had over 30 hospitals participate in the summit this year. I hope David keeps the summit going.

Opening Reception. Boy, was it great to see everyone again. And a highlight of the reception was seeing my friend Michael Hoffman speak and show his favorite cause videos….until the dreaded moment that he showed the Pink Glove Dance (thankfully, Michael forewarned me). I threatened to pelt him with every roll from the bread basket on my table, but I somehow found restraint.

Halo Awards. There were two rounds of these on the full-day of the conference. I’m not sure how I feel about the Halo Awards. I definitely think we should be celebrating the top campaigns within our field, like those from Macy’s & Feeding America, but it seems like there are too many and it dilutes the impact of the award. Instead of profiling every winner, just profile the gold winner and acknowledge the rest.

Cause Marketing Meets Social Media. There was way too much talking by the presenters in this session. What was suppose to be a panel discussion devolved instead into long-winded speeches that left moderator Chris Noble with no time to pose questions from the audience.

This brings me to my main point on conference presentations: let’s follow TED’s lead and limit preso’s to 18 minutes or less. Just as 140 character on Twitter forces you to be clear, brief and to write actively, limiting presentations to 18 minutes would force people to get to their FRICKEN POINT. It would also allow for more presentations, questions and conversations. And that’s what conferences should be all about!!

I really like Chris Anderson’s perspective on The Art of the TED Talk.

Where’s the Nonprofit? I only saw the end of this session and Komen’s lame defense of their cause marketing pact with KFC. You already know how I feel about KFC/Komen. To hear how other attendees viewed it, check out these posts by Estrella Rosenberg and Megan Strand.

Cause Marketing Legal Issues. A great example of an outstanding talk at CMF10 was Ed Chansky’s talk on legal issues. People were eager to hear about this topic (kudos to David for fulfilling the needs of his audience) and Ed delivered. He had a speech and PowerPoint prepared but didn’t get through much of it. He focused on telling people what they absolutely needed to know and answering as many questions as possible. He gave me a great packet of info afterwards clearly explaining everything he had talked about, and pledged to electronically send it to everyone who gave him their business card. While Ed’s whole presentation was nearly an hour, it certainly didn’t feel like it. That’s a great presentation.

Cause Marketing’s Dirty Little Secret: Transparency. This was another great presentation that dovetailed nicely with Ed’s talk. Mike Lawrence from Cone showed that even if you got away with bending the law, a poorly executed cause marketing program would break your reputation.

Mike talked about transparency in his 3BL interview at the conference. Skip ahead to the 4:40 mark.

Overall, I thought the conference was great. I also think the experienced team of people David brought with him deserve a rounding applause for their work. These are the unsung champions of the event who were always friendly and helpful.

Now it’s your turn. What did you think?

Did you attend one of the other pre-conference seminars, Cause Marketing for Nonprofits or Cause Marketing for Businesses? What did you think? If you were a participant in the Hospital Corporate Development Summit, did you enjoy it as much as I did?

What did you think of CMF’s new Powerful Discussions Groups? There were a ton of different groups to choose from. I wish I had time to go to more. Which ones did you go to? Did you like them?

Finally, I want to thank David Hessekiel for founding Cause Marketing Forum and for putting on the conference for all these years. I imagine it’s rarely ever easy. Nothing worth doing ever is. But David brings a passion and fortitude to the conference that has made it a pleasure to attend every year I’ve gone. I’m glad he was rewarded with a capacity crowd at this year’s event!

It’s nice to see that sometimes people do get what they deserve.

Cause Marketing Success may be as Close as Your Next Oil Change

Our friends at Cone this week shared that Jiffy Lube had already reached more than 65 percent of its $1 million national fundraising goal for the 2010 Maintenance Partners for Life campaign.

Thanks to customer support at the register for a $3 savings book, the fast lube franchise has already raised $658,655 for the American Heart Association’s Go Red For Women movement in just three weeks, as of February 22. More than 1,700 Jiffy Lube locations across the U. S. are participating in the campaign that kicked off February 1 and runs through March 14.

I love this program because it highlights a few key points I always talk about on my blog.

Point-of-sale works. Pinups, savings books and register programs in general are not sexy or cool but they can raise a boatload of money.

Combine cause with coupons. I’d have to ask Cone if they track this info, but my team and I are strong believers that cause combined with savings and coupons at the register give shopper that added incentive (and just reward) to make a gift.

Fast lube businesses are great partners. I’ve written all about them here. But you need to set realistic expectations. Here’s why.

Locations + Foot Traffic = $$$. The fast lube companies we’ve worked with average 50 to 60 customers a day. That’s a not a lot of traffic compared to say a supermarket, which can checkout 100 customers or more an hour. Fewer customers means fewer asks at the register, and fewer asks means less money for your cause. Fortunately, Jiffy Lube, like the other fast lube businesses I’ve worked with, has committed employees, skilled sales people and a whopping 1,700 locations to drive fundraising.

Lots of locations is why Jiffy Lube will raise a million dollars  for AHA. Lots locations AND lots of foot traffic is why Chili’s raised $6.4 million for St. Jude. Either way, both are great partners. But you should know how to measure what you can expect from each.

Cause Marketing: “More Important Than Ever”

Of late I’ve felt a lot like this billboard.  A little exasperated and out of sorts about my cause marketing prospects.  But thanks to Cone last week and Jim Stengel this week, I’m feeling better.

“More important than ever.”

That’s what Jim Stengel of Procter & Gamble said about cause marketing in a recent AdAge article on how major marketers like Sears, Target, OfficeMax, General Mills and P&G are actually increasing their cause marketing efforts, even when the prognosis for the economy is poor.  The reasons are simple.

There is a sense that consumers are waking up to the need for some social responsibility. Marketers say they believe cause initiatives help them stand out.  Some also say cause marketing adds another layer of value for customers, who get the product they want and make the charitable donation they want, in a sort of two-for-one deal.

Another point the article makes is on the great data Cone released earlier this month on how cause marketing really does work.  I especially like this point: 79% of consumers said if price and quality were similar, they would switch to a brand associated with a good cause.  That’s powerful stuff and shows that cause marketing is really a sales driver.

Finally, the article points to the bread and butter programs that I often preach.

But some of the most popular [cause marketing] programs could be those that donate a percentage of sales to charities or add on dollars at the cash register. Those programs, say cause-marketing experts, are relatively inexpensive for marketers, enable consumers to be charitable while watching their budgets and, in some cases, boost sales.

So, let’s review.  in reaching out to businesses about cause marketing you’re armed with three powerful tools.  First, you have a bunch of examples from AdAge of large, well-known and respected companies that are continuing their cause marketing despite the lousy economy.  In speaking with businesses large and small you can use them as examples of why it’s important to start/continue a program.

Second, you have the latest study from Cone, which is packed with great research that shows that cause marketing works.  You can download a free copy here.

Lastly, having read my blog, you know what works and that point-of-sale and percentage of sale will be two of the best cause marketing initiatives out there in the coming months.

Here’s what else you need to know.

Target the bluest chip companies you can find.  You might not have Sears, Target or OfficeMax as prospects, but you can target chains that, like them, are well established, buy advertising and have multiple locations.  These are the businesses that will most likely see opportunity in the downturn and respond to your appeals.  Who are these companies?  They may not be national companies like Home Depot and Walgreens, but they will have a strong presence in your market.  For example, I spoke to a fundraiser in Cleveland, OH not long ago who said they had no national supermarket chains to target.  But they did have a large, family-owned chain with about 75 supermarkets in Greater Cleveland.  Those are the type of businesses I’m talking about and that fit the criteria I outlined.  Like Sears, Target and OfficeMax, they are more likely to “get it” and see the value of cause marketing.  But don’t stop there.  A business with half as many stores may be a good candidate as well, just a lighter shade of blue. 

Know who you’re dealing with.  Be prepared for the three types of prospects you’ll meet in your travels: Thinkers, Feelers and Deferers.  Most people are a combination of all three, but one usually dominates. 

  • Thinkers are my favorites because they are most like me!  They want to hear the rationale, the logic behind cause marketing and why it makes sense for their business.  They like facts, figures, research, statistics, data and any other analytical information to drive their decision. 
  • Feelers are moved more by narrative and emotional appeals and will respond better to talk about the mission of your organization, how the consumer experience will be enhanced and how employees will derive more meaning and fulfillment from their jobs.
  • Deferers follow the lead of others.  Show them what the companies they admire or compete with are doing and how you can help them imitate and keep up.  Credibility and reputation are important to a lot of people.  But for these prospects, it means a whole lot more.

To compete you must retreat.  As cause marketers we have to realize and accept that we are competing against not just other charities, but also other forms of media and marketing in dealing with companies.  That means creating a competitive advantage for our service.  And because most businesses–especially the local and regional businesses you’ll work with–don’t understand or fully value cause marketing, you need to make cause marketing so appealing, so valuable, so easy, so cost-effective that anyone would be nuts to turn it down.  This means companies pay nothing for cause marketing and get lots of value-add, also at no direct cost.  But that doesn’t mean you lose any value because you retain the critical money-maker: the company’s customers, not the company check book.

That’s what’s great about selling cause marketing.  Retreats aren’t followed by routs.  They’re followed by charges…at the register!

Related Posts Plugin for WordPress, Blogger...