Tag Archive: foursquare

Radio Shack Shows Nonprofits How to Succeed on Foursquare

Radio Shack's "So Right" Foursquare badge for the holidays.

Radio Shack reminds me of a lot of the local, scrappy nonprofits I work with. The Shack is big – nearly 4,500 company-operated stores – but it has a local feel to it. Maybe it’s because you’ll find them in local malls, strip malls and downtown business districts.

With competitors such as Best Buy, Walmart and Amazon.com, Radio Shack is certainly an underdog. It’s like saying your competitors this holiday season are St. Jude Children’s Research, The Salvation Army and Toys for Tots. Radio Shack knows what it’s like to be constantly competing against the big guys to eke out a profit.

One area in which Radio Shack is winning big is on Foursquare. It started the summer of 2010 when Radio Shack joined the location-based service. It accelerated over the holidays that year with its Holiday Heroes campaign on Foursquare.

In just 60 days Radio Shack went from zero followers to 20,000.

Last spring, the chain announced that Foursquare customers spent three times more than regular customers.

Today, The Shack’s Foursquare following has grown to 63,000. If last December’s success is a yardstick, they’ll recruit even more followers with their So Right holiday promotion this month. For each badge earned, RadioShack will donate $1 to LIVESTRONG, the cancer charity founded by Radio Shack spokesman Lance Armstrong.

But how can this be? Such success from a company who’s CEO once admitted that he had no idea how the electronics store chain stayed in business. Now Radio Shack really sounds like a lot of the nonprofits I work with!

The good news is that nonprofits share more with Radio Shack than just my sympathies. Like The Shack’s eclectic product mix that has somehow kept the chain in business, its Foursquare success is all about having the right mix of audience, location, marketing and good old fashioned DIY know-how.

Does your nonprofit have what it takes to be the next “Shack” on Foursquare?

Are your supporters inclined to use Foursquare? Don’t be fooled into thinking that all those grandmothers you thought shopped at Radio Shack suddenly jumped onto Foursquare. It didn’t happen. The Shack tapped into a natural, existing audience for the service: smartphone-toting Generation Yers that know more about apps than algebra. Radio Shack isn’t quite the DIY electronics store it was when I was a kid. It sells a lot of phones now and attracts a younger crowd.

Does your nonprofit speak or cater to a younger crowd? Is your nonprofit more like DoSomething.org than the Arthritis Foundation? You might be a natural for Foursquare. Think young and/or geeky.

Are you a Foursquare expert? Radio Shack prides itself on its knowledgeable salesforce. Not only can they match the right phone to your needs and budget, but they can show you how to download the Foursquare app and how to use it when you shop with them.

Are you active on Foursquare and know how to use it? Or are you as clueless about Foursquare as most people are? You need to be the expert so you can spread the news to your supporters.

Are you active on social media in general? Radio Shack just didn’t sign up for Foursquare, they use everything, which supports their Foursquare efforts. The Shack has combined Foursquare with Twitter’s Promoted Trends and positioned Facebook as its social epicenter. Foursquare is tagged on their blog, YouTube videos, e-mails and some of its Web campaigns.

Is your nonprofit already blogging, tweeting and Facebooking? Your nonprofit’s social media strategy shouldn’t begin and end with Foursquare. You need to have the whole package.

Are you focusing your Foursquare promotion on deals, specials and discounts? Radio Shack is, which explains why they’re doing so well on Foursquare. They’re not sharing “important dates in Shack history” on the service. They’re offering “Check-in Specials” and “Newbie Specials” and special offers for mayors. It’s all about saving dough (or, in the case of the So Right badge, helping a great cause).

You probably see the sense of offering a special on Foursquare if your nonprofit is a museum or historical site. But any nonprofit can have a special offer when it’s tied to a cause marketing promotion. If you’re working on a campaign with a chain of department stores in your area, offer shoppers a check-in special on Foursquare that includes a donation to your cause. You’ll learn what The Shack learned: people love deals and will even embrace new technology to get them.

Are you spreading your net wide? Radio Shack isn’t waiting for shoppers to come into their stores to check-in to Foursquare. Users of the service don’t have to follow Radio Shack to be alerted of its special offers. If one of its stores is the closest available merchant deal on the platform, users will see a “Special Nearby” icon in the upper right-hand corner of their screen. When they click, offer details and the store’s location take over the screen.

Are you tapping the foot traffic around your nonprofit? That’s why they call Foursquare location-based marketing. The marketing happens where your supporters are.

Are you sure you can’t afford Foursquare? Radio Shack loves Foursquare because it’s FREE! Using the platform, creating specials and rewarding mayors costs nothing. Badges aren’t free but you don’t have to start with them.

What are you waiting for?

Is your nonprofit “The Shack” of the nonprofit world? I’d love to hear how you plan to use Foursquare in the coming new year!

Foursquare, Cause Marketing Find Home with Housing Charity

I love this cause marketing promotion from a UK housing charity that brings together eight Edinburgh thrift shops with the leading location-based service, Foursquare.

It capitalizes on a physical location. Shelter Scotland helps people with all sorts of housing problems from homelessness to poor living conditions. 16 percent of Shelter’s annual donations come from its two dozen thrift shops throughout Scotland. Not all nonprofits are destinations for shoppers or visitors. But the ones that are should follow Shelter’s lead and tap Foursquare, which just isn’t for nonprofits that are cultural institutions and museums. What about thrift-store giant Goodwill or a busy historical attraction like the Freedom Trail in Boston? Foursquare should be part of their [cause] marketing too.

Shelter jumped in with both feet. They launched the program in eight stores to start and created a great video to educate supporters about the campaign and how to use Foursquare. Shelter isn’t assuming anything. They’re building a Foursquare promotion one user at a time and are not giving people a reason to say no (e.g. “I’ve never heard of Foursquare.” “I don’t know how to use it.”)

Shelter also developed real benefits for users that regularly checked-in to their stores. They’re offering a buy two, get one free special for both newbies and for loyal customers on every sixth check-in.

I also like how Foursquare users can earn cool badges from a noted designer. Shelter even created a unique badge for each store. Those who collect all eight will be entered into a contest to win prints of the designs.

The folks at Shelter really gave this promotion some forethought and didn’t skimp on the details.

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The promotion has room to grow. Shelter is off to a great start and can develop the promotion in  a couple ways. The charity has a number of corporate partnerships they could add to the promotion. In exchange for a co-marketing opportunity on Shelter’s Foursquare page a company could make a donation for each check-in. The real opportunity, however, is for Shelter to create Foursquare promotions for businesses–preferably ones with lots of locations–and include a cause marketing component that will benefit the charity. Companies would profit from Shelter’s expertise and the housing chartiy would profit from sharing it.

Shelter was smart to focus on smartphone users. Now’s not the the time to question the merits of mobile. Trust me, its future is as bright as the printing press! However, Shelter shouldn’t stop with Foursquare. What about SMS? Those who read me regularly know that SMS is my new cause marketing darling so bear with me. Adoption rates for location-based services such as Foursquare are low and growing slowly. Adding a text component to Shelter’s mobile promotion might make sense.

Use SMS for reach–because it’s the ring that everyone answers–and then a QR code, landing page, application such as Foursquare for a richer media experience. SMS is the messenger that will tell mobile users that supporting Shelter Scotland and earning rewards for themselves is just a check-in away.

Are You Ready for Mobile Cause Marketing?

“Fate leads those who are willing. The unwilling it drags.” – Seneca

I’ve been thinking and talking a lot about mobile and cause marketing lately. Mobile seemed to be a big buzz word at SXSW earlier this month and I know firsthand there was lots of talk about it at Nonprofit Technology Conference the following week. Over the two days I was there, the only sessions I attended were on mobile. A lot of chatter about mobile devices!

Frank Barry got me thinking about mobile again this morning (Frank does that from time to time) with this infographic. Mobile is pervasive, inescapable and dominant. Like a tidal wave heading for our shores, there’s no running or hiding from it. As cause marketers we have to man and woman up!

But many of us are still playing in the sand oblivious to the impending wall of smartphones, apps, check-ins, texts, and mobile web sites bearing down on us.

As cause marketers we need to resize our thinking for mobile and prepare for the future.

1.  The change begins with you. I’m surprised by the number of aspiring cause marketers I meet that don’t even own smartphones, or choose to use them like regular cell phones. You can’t lead your organization’s mobile efforts if you’ve never looked at a web site or replied to an email on your smartphone. While people nod their heads when I say mobile is important, they strangely don’t believe that this revolution applies to them.

2.  Get busy. Think about everything you do as an organization and what needs be optimized for mobile. A little daunting, huh? Take a breath. A speaker at NTC talked about this (beginning at slide 19) and identified four key areas to rethink for mobile: text campaigns, mobile web sites, applications and email campaigns. This is great place to start.

3.  Start using Foursquare. Sure there are other location-based services to try: SCVNGR, Facebook Places, Gowalla, Loopt, etc. But Foursquare is the Facebook of location. So if you’re pressed for time or interest, stick with Foursquare. Check-in to locations, click on “Specials,” add pictures, leave tips (something I’ve only begun to do thanks to a push [more like a shove!] from Estrella Rosenberg.) Focus on becoming more comfortable with how location marketing works for businesses and where cause marketing is playing and could play a key role.

4.  Get social NOW! “Wait a minute!,” you might be thinking. I have to embrace mobile and jump on social media too?” Yep, here’s why. Social media is the ying to mobile’s yang. They belong together. 50% of the people on Twitter use Twitter mobile. People watch 200 million Youtube videos a day on their mobile devices! Mobile devices are social devices. If you’re not going to pick up a bat and glove and play along with people, don’t even bother showing up for the game. Or sit in the stands as spectator.

5.  Stop talking about your fricken web site. I do believe that web sites are important. I don’t believe they are the digital holy grail for your cause. Without innovation, engagement and portability it’s an online billboard that doesn’t change or engage, and the people that do see it generally just ignore it. Get over your web site.

We all have limited time and resources. The cause marketing of tomorrow requires that you give your full attention to mobile, location and social media.

The mobile wave is hurtling toward you. Will you float or flounder?

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