Tag Archive: komen

Why White Castle’s Cause Marketing is Better than KFC’s

Written on May 10, 2010 in Cause Marketing News
38 Comments

It was only a matter of time before it happened. In some ways I’m surprised it even took a week. It began with this tweet from fellow cause marketer Steve Drake:

White Castle is selling a hamburger and onion scented candle in their restaurants and online for ten bucks with proceeds (good luck finding out how much, but this article says the promotion will raise $50,000) going to Autism Speaks. The candle has been a huge hit. It’s sold out online and sales at restaurants have been brisk as well.

Shortly after Steve’s tweet, Estrella Rosenberg said what a lot of us must have been thinking:

Estrella is referring, of course, to the Komen/Kentucky Fried Chicken Buckets for the Cure cause marketing program that has sparked outrage both online and off. To catch-up on the controversy, I suggest you read Scotty Henderson’s, Nancy Schwartz’s and my posts on the topic.

So should White Castle too be plucked clean and boiled as KFC was?

I don’t think so. Despite some shortcomings, like a basic lack of information on the program and specific numbers on how much of each candle sale goes to Autism Speaks, this smelly candle is no Buckets for the Cure.

There are the important differences between the two programs.

The White Castle promotion doesn’t try to cure an ill by contributing to it. It’s just candle. A gross smelling one, in my opinion. But White Castle isn’t trying to help those with autism by selling a product that just might contribute to their condition in the first place. While I did see a tweet or two about the connection between autism and gluten products that WC carries (or rather the gluten-free products it doesn’t carry), the link isn’t as offensive and distasteful as the connection between KFC and cancer.

The White Castle promotion is for loyalists. If you’re not already a White Castle customer that loves the smell of hamburger and onion, how many of these candles will you buy? WC’s latest cause marketing effort for Autism Speaks is for existing burger fanatics. Conversely, KFC’s Buckets for the Cure with its major television and online advertising campaign is working hard to bring “pink” supporters into the chicken coop. White Castle is simply giving their most loyal customers a chance to support a good cause, and they’re not asking them to eat another hamburger–and even go into one of their restaurants–to do it.

The scale is modest. As mentioned above, KFC’s Buckets for the Cure is a huge promotion. White Castle’s isn’t. It appears that most of the candles are sold online and supplies are limited at stores. And with a goal of raising $50,000, WC’s ambitions are modest compared to KFC, which hopes to raise over $8 million for Komen. Which donation will do the greatest good? It may appear KFC. But many, many millions more will be spent by cancer organizations educating consumers on preventing cancer through proper nutrition. And how many more millions in donations and partnerships will Komen lose because of the KFC fiasco? Who really did help their cause more?

The key is that White Castle maintains its distance. It doesn’t connect its unhealthy food with a health cause as KFC does. Nor did WC choose to highlight its calorically dense food, as KFC did with the Double Down, the same week it promoted its involvement with a health cause.

Perhaps WC took a page from McDonald’s play book. As kid I remember McDonald’s raising money for charities like the Muscular Dystrophy Association. But later it wisely stepped back from directly supporting health causes and focused instead on its own charity, The Ronald McDonald House, which offers families a place to stay together when a child is receiving medical treatment.

Fast food restaurants can and should be involved with causes. It’s all about fit and execution. Mike Swenson, a mentor of mine at the cause marketing consultancy Barkley in Kansas City probably summarized it best.

What do you think? Is White Castle’s cause marketing really a symbol of  ”purity” and “strength” as its founders intended when they chose their name? Or does this promotion belong in the bucket of fast food cause marketing programs that didn’t work?

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Komen’s Cause Marketing Program Isn’t “Finger-Lickin’ Good”

Written on April 20, 2010 in Causerants
89 Comments

I want to love Komen’s new cause marketing partnership with Kentucky Fried Chicken, Buckets for the Cure. I really do.

  • The partnership is a cause marketer’s dream with 5,000 stores participating. Cause marketing programs work best with lots of locations and lots of foot traffic. KFC has both.
  • 50 cents of every bucket ordered by restaurant operators (interesting how the donation isn’t triggered by customers buying buckets but by operators ordering them) during the promotion period (now through May 30th) will go to Komen.
  • Komen is guaranteed a cool million. But KFC is hoping to raise over $8 million, the largest single donation to a breast cancer cause.
  • The program also has lots of extras too, like pink buckets you can’t miss and lids with calls to action to get involved.

Bear with me while I collect myself…heading toward the light…too beautiful, too wonderful…. ZZZAAAPPPP!

That’s Scotty Henderson prodding me back to reality with his eye-opening post on Buckets for the Cure.

Sigh. It was lovely while it lasted. But, alas, Buckets for the Cure is a horrible promotion full of cause dissonance that strips it of charity and authenticity.

The Komen/KFC debacle is a warning to all cause marketers that money should never cloud our values, our goals or our common sense. As Scotty points out, the conflict between the fight against breast cancer that Komen champions and the fat-infested food that KFC sells is simply irreconcilable.

It’s like Deadliest Catch sponsoring Sea World or Smith & Wesson funding a rifle range at Columbine High School.

With 2400 calories and 160 grams of fat, a bucket of extra crispy KFC should include the wig you’ll need for cancer treatments after eating this crap for years.

Perhaps I’m being too harsh on KFC. After all, they do offer a grilled version of their chicken bucket that has fewer calories.

Chicken shit.

The same week as the Buckets for a Cure began, KFC rolled out the Double Down. Bacon and cheese wrapped in two fried chicken breasts. 540 calories, 32 grams of fat and 1,380 milligrams of sodium.

Come on, KFC, are you really saying you care about the well being of women with this beast? Not true, retorts the Colonel. The target demo for the Double Down is men! So we should feel better knowing that the Double Down is a widow maker?

Perched on my soapbox, let me conclude.

Why did Komen do it? For the money, of course, which will never be enough to educate women and others on the perils of fat-farms like KFC. Komen knew they would ruffle a few feathers with this promotion, but soon all will be quiet in the hen house.

This is America where money can justify any crime, wash away any guilt, sanitize any reputation and rationalize any bad idea.

As a cause marketer who loves to win and close deals, I understand why Komen wanted to work with KFC. The lure of seven-figures. The promotion. It’s intoxicating. You talk yourself into it. Would I have advocated a similar partnership within my organization? Maybe. But thankfully my colleagues and superiors have better judgement than I do. Komen, at least in this instance, has been blinded by its ambitions.

It’s a story as old as humankind. It’s when fool is most consumed by success that a fox steals in to the hen house.

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Check-Out-Line Charity a Perfect Fit for New Balance, Komen

Written on January 12, 2010 in Cause Marketing In Action, Cause Practices
3 Comments

New Balance and Komen already have a great partnership. But Chris Mann (@chrisrmann), Associate Manager, Brand Marketing for New Balance, wanted to make it even better by involving New Balance’s 134 stores. But how?

That’s how our conversation began a year ago when Chris asked my advice on creating a pinup program for New Balance’s stores. It was a lot of fun working with Chris, and he knew a lot already thanks to his fundraising work at The Jimmy Fund, his job before New Balance.

Chris obviously wanted to raise more money for Komen. But he also had some other good goals, which he wisely knew could be accomplished through pinups.

To further educate customers about New Balance’s support for breast cancer awareness. The pinup was a starting point to talk to customers about New Balance’s ongoing support for Komen. If they didn’t know about the partnership and Komen’s great work already, they would now.

To educate sales associates. Let’s face it, sometimes directives from the corporate mothership don’t always trickle down to frontline workers. A pinup program was a great way to reinforce New Balance’s commitment to Komen on every level, and to get employees talking (and learning) about the partnership.

While New Balance has 134 stores, the foot traffic is modest compared to other types of retailers. It’s not like selling pinups at a busy supermarket or restaurant chain.  With a daily average of just 35 transactions, New Balance had to make the most of every single customer.

I told Chris that I faced a similar challenge with Valvoline Instant Oil Change, which averages  50 customers per store each day. In VIOC’s case, we sold the pinup for $3 and added coupons to incentivize customers. Chris did just that. He sold the pinup for $5 and offered shoppers $10 off their next purchase.

The October pinup program for Komen raised $29,000.

A few things Chris learned from his program.

The ask is all. If you politely ask shoppers to buy a pinup at the register, not all of them will say yes. But a lot will. But if you don’t ask, no one will buy a pinup. Period. It’s that simple.

Take a top-down approach. Communicating effectively with store managers is key and will drive the success of the program.

Incentives work. I’ve had mixed results with incentives, but Chris reminded me of an incentive that always works: recognition. He created a friendly competition among stores with bragging rights in company communications.

Chris plans to repeat the October pinup program for Komen. He also plans to do another pinup program for Girls on the Run in May.

Are you planning a pinup program for your nonprofit? My work with New Balance and Chris became the basis for my Six Figure Cause Marketing program. I hope you’ll check it out!

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