Tag Archive: location-based services

Starbucks Mobile Payments May Give Cause Marketing a Jolt

I love the new mobile payment app from Starbucks. It’s great having one less card to carry around (I’m down to a driver’s license and a credit card).

There’s also a total coolness factor, especially when Chris Noble introduced me to the new app several weeks before most people, including most of the staff at Starbucks, knew it was working in stores.

Explaining the technology to the cashier, assuring them it would work if they carefully followed my instructions. Answering the questions of the people in line behind me. I never felt so “in the know” in all my life. God I hope it happens again.

But enough about me.

As Starbucks goes so goes American business. Target has been using this very technology since last February, but I didn’t hear about it until the news spread late last year that you could use your smartphone to buy your Starbucks at Target.

This isn’t the first time that Starbucks has led adoption.

Starbucks partnership with Product Red put cause marketing on display like no other brand ever did, including the Gap and Apple, and drove the popularity of cause marketing to new heights.

Again last year when Starbucks began offering specials through Foursquare it modeled a new idea for all businesses. Whether you were in a Starbucks or near one the “Specials” banner was not just an offer, but a pitch for all businesses to try Foursquare.

The next frontier is mobility payments. There’s certainly a good chance that many businesses will follow suit, especially larger ones like McDonald’s that might already have or can quickly put the infrastructure in place.

Some have pointed out that at face value, mobile payments aren’t really that much easier than whipping out your Starbucks Gold Card. True, unless your like me and your iPhone is glued to your hand.

But here’s something a plastic Starbucks card can’t do: it can’t marry sales with location.

Catharine Taylor at Social Media Insider last week wrote about the potential connection between mobile payments and Foursquare.

As Starbucks and Foursquare are already partners in commerce, imagine a default that automatically generates a Foursquare check-in when you transact a mobile payment. No work required. No having to append your location when you tweet, or anything like that. That’s exactly what I’ve been looking for! Being able to check in without doing a damn thing!

Maybe that sounds lazy, but we all know that the less work required by the user, the more palatable something becomes. Not only does the potential of marrying mobile payments to check-ins make this a more popular behavior (or non-behavior, since you’re not doing anything), it also makes the road just a little smoother to my inevitable claiming of the mayorship of my local Starbucks, with all of the perks that come with it. Seriously though, making check-ins automatic with mobile payments, for those who opt-in, will obviously drive loyalty programs, including ones targeted to those who frequently publicize they are at a local store, becoming an ad vehicle, if you will. There are more ramifications, to be sure, but that’s the primary one that jumps to my mind.

Catharine believes that such a marriage would drive adoption of location-based services like Foursquare [Check out what people said when I asked the question at Quora: "How will mobile payments, like those found at Starbucks, and location based services like Foursquare work together?"]

This would be great for cause marketing in several ways.

  1. As I’ve posted on before, location-based services are a key part of the future of cause marketing. They can inform, remind, educate and direct consumers. While they will never replace the human touch, they engage and reinforce.
  2. While it may seem lazy to let users check-in to Foursquare when they’re making a mobile payment, that doesn’t mean we can’t push notifications back to them. We can share what causes their check-in supported and what else they can do to help. They can also earn the usual array of badges, incentives and karma points for their efforts.
  3. Mike Schneider and Anne Mai Bertelsen wrote a great post in October talking about location-based data mining from multiple stores.

Take this example: if every day a consumer purchases a latte from Starbucks and then walks across the street to Dunkin’ Donuts to pick up a turkey sausage flatbread, both companies could benefit from that information. If many customers display similar habits, Starbucks could add a similar breakfast sandwich to their menu or even discontinue their current breakfast fare at that location. That level of data provides a more holistic view of consumer behavior, and could ultimately help brands become more relevant and timely.

Mike and Anne are really on to something here, and linking mobile payments with location would really boost data collection. Causes would also benefit from the intelligence.

If a consumer supports Conservation International at Starbucks and then shops at a fair trade store and picks up a free-range chicken lunch at Whole Foods, maybe that impacts the types of causes they’re asked to support when arrive at the register at Target. Or perhaps a standalone business can use customer check-ins and donations in their area to help it pick an appropriate cause partner for a new program.

Mobile payments and location can also work together in other ways. Purchases on your smartphone, for instance, could guide the shopping and restaurant recommendations you get on your Mapquest directions. Or identify causes on your way to the mall that need something you could buy and drop off on your way home.

Mobile payments and location belong together. And cause marketing belongs with both of them.

Foursquare Cause Marketing Starts with Loyalty Programs

Last month during a visit to a Finagle-A-Bagel store in Chestnut Hill, Massachusetts to pick up a check for $25,000 from the Finagle team and their owner, Laura Trust, we got talking about social media, specifically, location-based services.

Finagle was intrigued with Foursquare and how they could use the service to connect with and reward customers at their nine area stores.

The challenge was Finagle’s traditional loyalty program, the Frequent Finagler, which was expensive and it wasn’t social. They were eager to replace it with something better.

With just a bit of guidance from me, Finagle developed a new program that they are testing in a couple stores. Social media, and especially Foursquare, is suddenly central to their loyalty strategy. And while it required extra work to get the program up and running, expenses beyond printing the signage for the stores has been minimal.

You may be asking, “Well, that’s great, Joe. You sold them on Foursquare and helped them get a program up and running. But there’s no mention of cause marketing or even your cause. How do you benefit?”

  1. My efforts help me build a stronger tie with a key partner by demonstrating my commitment to our mutual success.
  2. Finagle’s new social media platform gives me a potential lab to experiment with location-based cause marketing. A lot of causes want to try social cause marketing, but adoption of some of these services, especially LBS, is very low with many small businesses. Causes need to be more proactive about educating businesses on these new tools and thus creating more initiatives for themselves.
  3. Working with Finagle gives me a case study on the opportunity of mobile loyalty programs that I can shop to other businesses. Right now I can use Finagle as an example of a business that saw the value of Foursquare when it came to savings thousands of dollars on a traditional loyalty program. Shortly, I hope to add that the change was successful and that customers are using Foursquare to reap their loyalty rewards.

Have you come up short pitching small businesses on cause marketing? Take a step back and start a dialogue about location-based services and how they could save thousands of dollars on a traditional loyalty program and make it social.

Forget hope of gain or profit. Focus on being useful. Give of yourself freely. Your loss just might be your much greater gain.

Happy New Year, Cause Marketing! Love, SCVNGR

Starting yesterday in Times Square Massachusetts-based SCVNGR teamed up with teen clothing retailer American Eagle on a New Year’s program aiming to raise money for Big Brothers Big Sisters.

This location-based cause marketing program asks consumers to complete challenges on SCVNGR to raise cash for BBBS. Such challenges include “2010 was…” and players are asked to describe their year, “Spot the Eagle,” which asks them to snap a picture with the eagle on the Times Square billboard and “What’s your resolution,” which asks for 2011 resolutions.

After you complete a challenge, American Eagle donates five bucks to BBBS, which SCVNGR will match.

This is a great test for SCVNGR at the epicenter of location-land, New York City. Times Square has been a test tube for other LBS experiments, and American Eagle is a natural as it woos teens and young adults.

Outside of major cities and social media conferences, LBS seems to be progressing slowly, especially for cause marketing.

I’d love to hear of more examples location-based cause marketing if you have them! I’m dedicating a whole chapter in Cause Marketing for Dummies to LBCM and I’m determined to make it a useful resource to you!

On a separate note, Mike Schneider and Aaron Strout are writing Location-Based Marketing for Dummies and looking for great examples of businesses using Foursquare, Gowalla, SCVNGR and other services.

Keep your eyes peeled and Mike, Aaron and me in mind!

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