Tag Archive: point-of-sale

Nonprofit Uses QR Code, Quora to Make Cause Marketing More Transparent

Side by side is the front and back of the Bruins' pinup. The QR code is on the back.

Back in January I talked about Quora and how it could be a resource to consumers who had questions about a cause marketing promotions, and an asset to causes that wanted to be more transparent about their programs.

This month my fellow Dummies writer Joanna MacDonald and I are putting Quora to the test with a QR code on our latest pinup that will be sold at iParty and Fuddruckers locations throughout New England.

Trying scanning this QR code with the QR reader on your smartphone.

When consumers scan the code with their smartphones (try it yourself!) it takes them to this Quora page where they can comment or ask a question about the campaign.

We plan to monitor the page regularly so we can answer questions quickly and accurately.

The QR code links to this Quora page where consumers can get timely answers to their questions about the program.

To answer common questions about the program we also included a link to a  frequently asked questions page on Quora.

We used the FAQ page on Quora to answer common questions about the program.

How many people will scan the QR code? I’m not sure. A small percentage of shoppers most likely. But they may represent regular givers that want more information about the programs they’re supporting at the register.

Will Quora be confusing to shoppers that don’t know what the heck it is? That’s a good question. Probably like 99% of the people out there have no clue what Quora is. But if they view Quora as it tool that gets them the answers they want it might not matter what the name is.

What else can we do to make our Quora page more effective? I think we could include a link to a video on the SPARK Center, the program at my hospital that will benefit from the program.

To make our program easier to find, I also added some tags to the top of the entry, although I really don’t expect people to find our page by searching Quora. Most will go to the page directly from the QR code.

Or they may find the page via search engines.

A Google search on “spark center bmc” lists our Quora page as sixth on search results. Queries on other words and terms associated with the promotion also showed up in the top results.  If consumers are searching online for information on this cause marketing program, they’ll most likely find it via their favorite search engine thanks to Quora.

That’s another good reason to give Quora a try.

I’m interested to hear what you think about this experiment!

Local Hospital Proves Anyone Can Do Cause Marketing

One of the greatest feelings in the world is when someone comes up to you out of the blue and says they’ve been reading your blog for some time and learned something they’ve been able to put into practice.

That happen to me yesterday when I spoke to the Women in Philanthropy in Holyoke, Massachusetts.

After Joanna and I spoke, Gwen Majercak from Cooley Dickinson Hospital in nearby Northhampton, MA shared the above pinup with me that sold in local stores for $1 and raised $10,000 last year.

Right on the pinup it says the funds raised from the program supported medical care to 9,000 newborns born to teens at the hospital.

Gwen’s success is impressive as Cooley Dickinson is far from the big city and the big chain retailers. Nevertheless, Gwen put together a great program and she’s busy planning this year’s drive.

One thing I really liked about this pinup is the perforated round icon at the top that pops out and is displayed in the store with the person’s name. The rest of the pinup, along with some important facts Gwen put on the back, goes home with the consumer.

I’m really looking forward to hearing the results from this year’s program! Congrats to Gwen and Cooley Dickinson Hospital.

Interested in learn more about point-of-sale programs and other cause marketing fundraisers? Sign up for one of my cause marketing bootcamps at  CharityHowTo or join me for my three-part training program Six Figure Cause Marketing.

(Re)Defining Cause Marketing

Want to learn more about cause marketing? Do these things right now:

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Last January I wrote a post on What is Cause Marketing? that got a lot of great feedback. Over the past year I’ve gone back to that post many time and reread the comments again and thought about how I was defining cause marketing.

I felt I had the first part right.

Cause marketing is a partnership between a nonprofit and a for-profit for mutual profit

What I thought needed redefining was just what it encompassed. In last year’s post I wrote that cause marketing involved three types of programs: point-of-sale, percentage-of-sale and licensing.

This year, I’m much more open to including most activities between a company and a cause. They include:

Point-of-sale. When a cashier either solicits a shopper for a donation (active cause marketing) or signage is prominently displayed at the register to encourage the shopper to make a gift (passive cause marketing) that’s point-of-sale. Unless you’re completely new to my blog, you know that POS, in the form of pinups, is my bread-and-butter program. But if you are new here’s a primer.

Purchase or action triggered donation. When a consumer buys a product or service (like a latte at Starbucks on World Aids Day) a donation (5 cents) is made to a cause (Product Red) that’s a purchase-triggered donation (I think this is a better describer of what happens when a shopper buys a cause product than the “percentage-of-sale” tag I used last year). Sometimes instead of a purchase, a donation is made when the consumer performs some type of action. For example, Macy’s donated a dollar the Make-a-Wish Foundation for every letter to Santa dropped into their special letter boxes at Macy’s stores.

Licensing. This is when a company pays a fee to use a nonprofit’s brand on its product. Licensing may include a certification process by the nonprofit before the company is allowed to use the logo. A longstanding licensing pact is Arthritis Foundation’s Ease of Use Commendation for the Advil Caplets Easy Open Arthritis Cap. Cause marketing licensing is practiced by the only the biggest causes (e. g. Komen for the Cure, American Heart Association) and is not a tactic for your average or local cause.

Message Promotion. This is when a business puts its resources to work to promote a cause-focused message. David Hessekiel at Cause Marketing Forum has a lot of great examples in his Halo Award Archive.

Employee Engagement. This is when a company leverages its workforce for social good. I think of Home Depot’s Partnership with KaBOOM! to build 1000 Playgrounds in 1000 Days, which involved nearly 100,000 Home Depot volunteers.

Digital Programs. The web, social media and especially location-based services will dramatically impact cause marketing and change the way we execute the above tactics. To leave this out is to leave out the future of cause marketing and how cause and companies will partner in the years to come.

I still don’t think the “marketing of causes” or sponsorship are cause marketing. (Jocelyn Daw told me recently that while sponsorship is when the cause puts its resources to work for the company, cause marketing is when the company goes to work for the cause. I like that!) But there are some interesting and creative ways to integrate cause marketing with sponsorship.

Nor is cause marketing cause branding or corporate social responsibility, although it is a subset of the two.

Finally, cause marketing is not philanthropy. While it has philanthropic aspirations and goals, it’s better described as marketing, and, in some ways, a business.

Those are my thoughts on cause marketing for January 2011. What are yours?

[Update 1/21/11: In the comments be sure to check out Jocelyn Daw's comments on how to distinguish traditional marketing from cause marketing. She makes it quite clear. Also, she outlines the 4 P's of cause marketing: Partner, Purpose, Passion & Profits.]

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