Tag Archive: point-of-sale

Local Hospital Proves Anyone Can Do Cause Marketing

One of the greatest feelings in the world is when someone comes up to you out of the blue and says they’ve been reading your blog for some time and learned something they’ve been able to put into practice.

That happen to me yesterday when I spoke to the Women in Philanthropy in Holyoke, Massachusetts.

After Joanna and I spoke, Gwen Majercak from Cooley Dickinson Hospital in nearby Northhampton, MA shared the above pinup with me that sold in local stores for $1 and raised $10,000 last year.

Right on the pinup it says the funds raised from the program supported medical care to 9,000 newborns born to teens at the hospital.

Gwen’s success is impressive as Cooley Dickinson is far from the big city and the big chain retailers. Nevertheless, Gwen put together a great program and she’s busy planning this year’s drive.

One thing I really liked about this pinup is the perforated round icon at the top that pops out and is displayed in the store with the person’s name. The rest of the pinup, along with some important facts Gwen put on the back, goes home with the consumer.

I’m really looking forward to hearing the results from this year’s program! Congrats to Gwen and Cooley Dickinson Hospital.

Interested in learn more about point-of-sale programs and other cause marketing fundraisers? Sign up for one of my cause marketing bootcamps at  CharityHowTo or join me for my three-part training program Six Figure Cause Marketing.

(Re)Defining Cause Marketing

Want to learn more about cause marketing? Do these things right now:

  1. Sign up for my bi-monthly newsletter (top right of this page).
  2. Buy my book, Cause Marketing for Dummies, and get some great free stuff.
  3. Invite me to speak at your next event!
  4. Learn more by reading my latest post: The Difference Between Transactional, Transformative Cause Marketing.

Last January I wrote a post on What is Cause Marketing? that got a lot of great feedback. Over the past year I’ve gone back to that post many time and reread the comments again and thought about how I was defining cause marketing.

I felt I had the first part right.

Cause marketing is a partnership between a nonprofit and a for-profit for mutual profit

What I thought needed redefining was just what it encompassed. In last year’s post I wrote that cause marketing involved three types of programs: point-of-sale, percentage-of-sale and licensing.

This year, I’m much more open to including most activities between a company and a cause. They include:

Point-of-sale. When a cashier either solicits a shopper for a donation (active cause marketing) or signage is prominently displayed at the register to encourage the shopper to make a gift (passive cause marketing) that’s point-of-sale. Unless you’re completely new to my blog, you know that POS, in the form of pinups, is my bread-and-butter program. But if you are new here’s a primer.

Purchase or action triggered donation. When a consumer buys a product or service (like a latte at Starbucks on World Aids Day) a donation (5 cents) is made to a cause (Product Red) that’s a purchase-triggered donation (I think this is a better describer of what happens when a shopper buys a cause product than the “percentage-of-sale” tag I used last year). Sometimes instead of a purchase, a donation is made when the consumer performs some type of action. For example, Macy’s donated a dollar the Make-a-Wish Foundation for every letter to Santa dropped into their special letter boxes at Macy’s stores.

Licensing. This is when a company pays a fee to use a nonprofit’s brand on its product. Licensing may include a certification process by the nonprofit before the company is allowed to use the logo. A longstanding licensing pact is Arthritis Foundation’s Ease of Use Commendation for the Advil Caplets Easy Open Arthritis Cap. Cause marketing licensing is practiced by the only the biggest causes (e. g. Komen for the Cure, American Heart Association) and is not a tactic for your average or local cause.

Message Promotion. This is when a business puts its resources to work to promote a cause-focused message. David Hessekiel at Cause Marketing Forum has a lot of great examples in his Halo Award Archive.

Employee Engagement. This is when a company leverages its workforce for social good. I think of Home Depot’s Partnership with KaBOOM! to build 1000 Playgrounds in 1000 Days, which involved nearly 100,000 Home Depot volunteers.

Digital Programs. The web, social media and especially location-based services will dramatically impact cause marketing and change the way we execute the above tactics. To leave this out is to leave out the future of cause marketing and how cause and companies will partner in the years to come.

I still don’t think the “marketing of causes” or sponsorship are cause marketing. (Jocelyn Daw told me recently that while sponsorship is when the cause puts its resources to work for the company, cause marketing is when the company goes to work for the cause. I like that!) But there are some interesting and creative ways to integrate cause marketing with sponsorship.

Nor is cause marketing cause branding or corporate social responsibility, although it is a subset of the two.

Finally, cause marketing is not philanthropy. While it has philanthropic aspirations and goals, it’s better described as marketing, and, in some ways, a business.

Those are my thoughts on cause marketing for January 2011. What are yours?

[Update 1/21/11: In the comments be sure to check out Jocelyn Daw's comments on how to distinguish traditional marketing from cause marketing. She makes it quite clear. Also, she outlines the 4 P's of cause marketing: Partner, Purpose, Passion & Profits.]

Using Cause Marketing to Get Likes on Facebook

I’m glad John Haydon introduced me to Danny Brown, because he’s given me a great idea on how to extend my retail point-of-sale programs to Facebook where I can get “likes” for my nonprofit and my retail partners.

Danny’s starting point is getting offline retail coupons online to Facebook.

Grab the artwork from your existing flyer (or make one unique to Facebook) and then transfer that to a tab on your page’s navigation menu. Currently this is created using the FBML application (and some HTML coding), though soon you’ll have to change to iFrame.

Call your tab something simple like Coupons or Discounts to grab attention. Then, to encourage folks to Like your page, only make the coupon or discount available to people after they like you. If you’re unsure how to do this, my friend John Haydon has a great guide on using Facebook HTML as well as hiding offers until people click your Like button.

This got me thinking on the coupons we use in most of our pinup programs and how they may have value beyond a simple redemption. For example:

  • Instead of a coupon like the ones you see here, partners could encourage consumers to visit their Facebook page for the coupon in exchange for a “like.” Unlike an offline coupon or a web page, the retailer gains a new subscriber to their page. Yes, they have to work to keep that new fan, but the connection is a valuable one.
  • If a retailer was feeling generous they could encourage shoppers to visit the cause’s page to get the discount and the nonprofit would get the like. The cause could have a coupon tab with all the discounts from their partners–deals you could only get after you like the page!
  • Getting people from an offline coupon to a Facebook page needn’t be difficult. A QR code takes them there instantly and delivers the coupon! The QR code in my next pinup program would do the trick.

John Haydon told me that he plans to post on Danny’s post as well. I’ll be sure to update this page with a link if he does. John will certainly have some great info on how nonprofits can create and leverage a Facebook discount tab.

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