Tag Archive: qr code

Making People Cry Isn’t a Good Nonprofit Mobile Strategy

I write a lot about the important role emotion plays in cause marketing. If you don’t lead with emotion, you’re toast. I also talk a lot about mobile technology, which will be a key driver of cause marketing in the years ahead. But here’s the rub: emotion and smartphones may not be a good mix.

That’s my conclusion after reading a post by Mediapost’s Steve Smith on research by A .K. Pradeep, founder and CEO of Nielsen NeuroFocus, on the connection between brainwave analysis and ad response. I won’t repeat what Steve has done a fine job of summarizing, but I will share what I like to call his Famous Last Words – that thing we should remember after all else is forgotten.

As screen size decreases so does the viewer’s emotional response to what they are watching.

Think about the implications for nonprofit marketing. You’ve worked hard to create a strong emotional message with your nonprofit videos but on smartphones it will fall on blind eyes.

So, if you can’t make people cry on their smartphones, what should your goals be?

Get their attention. Just because you can’t engage people emotionally on smartphones, that doesn’t mean you can’t get their attention. You might need to grab them with something totally unexpected, or emphasize another component such as audio. The background music to a video, among other things, may play a bigger role in getting and keeping a user’s attention.

Timing is everything. The impact of emotional messages depends on where and when it’s viewed. This makes sense to me. When I had the chance to add a QR Code on a pinup sold at the register I didn’t link it to a video on my nonprofit. Who has time to watch a video when you have to lug the groceries out to the car? Instead, I linked it to a question and answer page on the program so people could quickly find out to what they just gave a buck to – a common question/complaint after shoppers donate at the register. But you might be more successful with a video if the QR Code is on a cause product that people can scan after they get home and have the time and inclination for a good cry.

Focus on tablets. Nielson’s research shows that some of the emotion lost with smartphones is restored on their big brother, tablets. Nonprofits may want two mobile strategies. One for tablets, the other for smartphones. That latter may require a more practical, utilitarian approach. If sales of Apple’s iPad 3 are a good indicator (3 million sold in 3 days compared to the 80 days it took the first iPad to sell 3 million units) the word mobile, at least for nonprofits, should mean tablet.

Of course, Nielsen’s research isn’t the final word on emotion and mobile technology. A lot depends on what emotion is being engaged .

I’d love to talk about this more, but my 9-year old just sent a video to my phone that he says will make me LMAO. Gotta go.

6-Figure Cause Marketing Grad Uses Pinups, QR Codes to Help Homeless

I love when students put their education to good use.

Maggie Keenan, a branding and cause marketing consultant in Savannah, Georgia, is a graduate of my Six Figure Cause Marketing course, which shows nonprofits and businesses how to develop and execute an effective and lucrative cause marketing program.

Maggie gets an A+ for her latest effort: a regional cause marketing program to support the Chatham-Savannah Authority for the Homeless, Inc. Hodges Management Company, which owns the local KFCs, KFC/TacoBells and DQ Grill & Chills, approached the Housing Authority about doing something to help the homeless this holiday season.

Thanks to Maggie, they came up with a great campaign: Dishing Out Meals: Fighting to End Hunger & Homelessness in Our Community.

You can read all about Maggie’s outstanding cause marketing program on her blog. But let me take a moment to mention some of the things I really love about it.

It embraces the easiest and most lucrative type of cause marketing: point of sale. The pin-up below sold for a buck. While there are other types of cause marketing Maggie could have recommended to the partners, point of the sale is truly the best, especially for local programs like this one. I’ve raised as much as $300,000 in just a few weeks with pinups.

It taps every asset the business had for giving. Realizing that the pinup wasn’t the best option for drive thru customers, Maggie created a value card with a QR code that takes customers directly to the Homeless Authority website for more information or to make a donation. Great thinking, Maggie! [One suggestion: The mobile donation page isn't optimized for smartphones. Check out what my friend Bob Jones at Give.mobi can do to make this a better experience and raise you more money!]

It battled indifference and apathy from the outset. Have you ever been asked to buy a pinup but the total lack of interest from the cashier convinced you that he or she didn’t really care if you did? Hodges Management Company did their best to ensure that apathy and indifference wouldn’t be part of this program. All general managers spent a Saturday learning and volunteering for the cause, an experience they’ll share with their employees.

I’m proud of everyone involved in this program, and I’m eager to see the results when it’s done. Most of all, I’m really proud of Maggie Keenan. She’s a great student, asked lots of good questions and kept in touch with me to make sure she didn’t make any of the many, many mistakes I made in my first programs.

Congratulations, Maggie! I’m sure this won’t be that last post I’ll write on one of your successful cause marketing campaigns!

Maggie learned about creating and executing point of sale cause marketing programs in my Six Figure Cause Marketing program. You can too! Buy the recorded version of 6FCM for just $99!

Whole Foods Adopts QR Codes for Cause Marketing

I came across this appeal at my local Whole Foods Market. These types of cause marketing promotions are common at Whole Foods. I call them passive cause marketing because they don’t involve an ask from the cashier, unlike active cause marketing.

The signage is strategically placed right where you swipe your credit card.

This is the first time I’ve seen a QR code at the register at Whole Foods. As I’ve explained before, QR codes are a good idea. They allow consumers to better connect with the causes they support at the register.

Unfortunately, this QR code is not in a great spot. You see it but you don’t have time to act on it! I didn’t have time to get my smartphone out and scan the QR code. A better idea would be to include it on the shopper’s receipt as well.

Nevertheless, it’s good see QR codes expanding their reach. Do you have other examples to share with me?

More Information: Page: 11 – 12, 120 -122, 287 – 288, Cause Marketing for Dummies 

FYI: My wife got the grandinroad/Frontgate catalog and they had a QR code on the back that linked readers to something different, relevant and interesting. Scan it and see for yourself!

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