Tag Archive: social media

Foursquare: Social Media for Cause Marketing

foursquare_logo_girlOf all the different social media tools I’ve tried (e.g. Twitter, Facebook, blogging, etc.), a new one I just started using, Foursquare, probably has the most potential for cause marketers.

Why?

Because the backbone of Foursquare is the businesses at which its members visit, check-in and score points.

When you pop into a store, bar or restaurant you can earn points, badges or can even become mayor of your favorite hangout if you “check in” enough. You can also share tips and comments with your friends, check to see if any are close by, give them a shout-out via text or phone and broadcast your Foursquare activities on Facebook and Twitter.

Smart businesses recognize that Foursquare lets customers build the buzz for them. Customers spread the news of cool hangouts or great places to shop, flag meet-up spots for friends, visit new places for points and revisit favorites to retain their title of mayor.

And businesses are working with Foursquare to reward members with everything from special discounts to free products.

foursquare deal

As one article points out: “For businesses, it’s social media meets customer loyalty in a tangible and measurable way.”

And since cause marketing is all about helping businesses support their favorite causes in ways that enhances customer loyalty and favorability, Foursquare could be a great fit with cause marketing in a lot of different ways. Both in how Foursquare currently works and how it might work with future updates.

Here’s how.

1. A fellow Boston-based nonprofit colleague @gradontripp–and top ten finisher on Foursquare’s Leaderboard last week (201 points to my measly 68)–tweeted the easiest way nonprofits and businesses could work together.

foursquare gradon

2. I could use Foursquare this month to promote both Halloween Town and its presenting sponsor, iParty. With almost 50 stores in New England, we could offer the Foursquare mayor of each store on October 23–the day before the event opens–4 free tickets to Halloween Town. iParty would be thrilled because you become mayor by having the most check-ins at a particular business.

3. You all know that I’m a big fan of pin-up programs. Foursquare may be a good way of reminding and motivating consumers to support these lucrative programs. For example, this past summer my nonprofit did a pinup program with four New England businesses: Tedeschi Food Shops, Ocean State Job Lots, iParty and The Upper Crust. The program went well and we raised well over $100,000.

But what if Foursquare members were reminded when they checked-in to any one of these stores about the cause promotion–and maybe even got a discount when they supported it. This could help us raise more money at the register where cashiers are not always good about asking customers to donate.

It also helps the business to earn their halo by letting every foursquare member that patronizes that business know–in a way it’s hard for he or she to miss–that that business gives back to the community.

I also think you could offer a special discount to repeat shoppers at stores that sold pinups. Or maybe shoppers that checked-in at any three stores (say Tedeschi’s, Ocean State Job Lot, iParty) could be entered to win Red Sox tickets.

4. To support the above program, Foursquare could add a “Do-Gooder” badge for members to earn. And how about “Karma Points” for good deeds.

5. Foursquare could also be a useful for cause marketing percentage-of-sale programs like the Absolute Boston program I posted on recently. When you check-in at your favorite liquor store you could get a ping on Absolut Boston and its support for the Charles River Conservancy. Maybe Absolut or the store could throw in a 10% discount on a second purchase as an added bonus.

This would work great at Starbucks where Foursquare could remind members that five cents from every coffee sold goes to Product RED to fight AIDS in Africa.

6. I can’t wait for the Foursquare charity shopping event! A nonprofit could recruit businesses to offer generous shoppers a one-day discount when they show their Foursquare check-in. Imagine a bunch of Boston stores on Newbury Street hosting a weekend charity event. Donors/Shoppers donate $100 for discounts at some of Boston’s swankiest shops. When customers are ready to buy they flash their Foursquare check-in at the register, which confirms their discount, and then they move on to the next participating store.

The shopping fundraiser would be good for Foursquare too because shoppers would need to sign-up for the service to see all the great discounts right on their mobile device.

Foursquare is social media, but it’s also a game. And games are best played with others. Today’s game is how best to use Foursquare for cause marketing, and I think I deserve to be the mayor of this one. Sorry, Gradon.

But the games only begun and you can earn points in my book with your own ideas. You have the mayor’s ear.

How My Nonprofit Plans To Use Social Media

getting_startedThanks to everyone who commented on my post Help Me Convince My Boss To Use Social Media. Not only did you offer some great support and tips, but the 24 comments I got were real evidence that social media really does work! I owe you all a Starbucks, which I’m happy to buy you when you come to visit me at my home store on 627 Tremont Street, Boston. See you there.

After giving my pitch on social media at the directors retreat my boss encouraged me to create a social media task force to help coordinate our efforts. We agreed that thanks to your great comments we were pretty clear on the platforms we wanted to use, but we still needed to coordinate the actual work.  In short, a better name for the task force would have been forced tasks because they would be the ones doing the work.

Fortunately, the people I asked to be on the task force didn’t see it that way at all (being the silver-tongue devil I am helps) and I’ve quickly pulled together an energetic group of six people. I chose people from the office that I knew enjoyed social media and wanted to learn more.

Our goal with social media in the short-term is to apply some of the things we’ve learned to our signature fall event, Halloween Town. I think it will be a good test area as we connect with mommy-bloggers and twitterers to drive traffic to the event. The long-term goal is to integrate social media in to the hospital’s overall development and communication strategy.

Here are some specifics on our strategy.

Blogging. The hospital web site and development home page are in the midst of a major overhaul. One of the additions I’m pushing for on the new development web site is a blog. After talking to a number of people I really believe that blogging is a key strategy for nonprofits. (Which is interesting because there are really NO good nonprofits blogs out there.) A blog is a great way to keep people informed, it’s timely, can be supercharged for SEO and can be well supported by other forms of social media.

But a blog is also a lot of fricken work too. Enough said.

Flickr and Youtube. Two key platforms, especially video. One thing I’ve learned this week is not every nonprofit can get that snappy-looking page on Youtube like Share Our Strength and others have. You have to apply to get your own channel. And it sounds like unless you have good number of videos already on Youtube and some traffic going to them, you ain’t getting one. No matter. Video can be added to anything–but I do like the Youtube channel idea.

Facebook. We’ll create a page here, but I’m unsure what it will accomplish. Many have described Facebook as a great “bulletin board” but that’s about it. Nevertheless, 200 million Americans can’t be wrong so I think we need to be there. One thing I need to explore is having the hospital listed on a “person” page as opposed to a “fan” page. Seems like the former is better, no? But I’m not sure how I do a “person” page for a nonprofit. It just seems like fan pages have been getting a lot of criticism lately. It sticks in my mind that social media savant @chrisbrogan a little while back deleted his fan page in disgust. How do you think we should represent ourselves on Facebook?

Twitter. It’s no surprise that since I feel most comfortable with Twitter (and blogging) it’s the place I want to focus on most. Just about everyone on my team will be twittering now @holtmurray @ashleyzolenski @jessicaorndorff @joannamacdonald @kaylarogers. We’ve also created a handle for Halloween Town @HalloweenTown09.

My larger goal is to get more people on the development team twittering. But let’s face it: it’s not for everyone. Some people just don’t enjoy it. But with a little instruction and gentle prodding we could have more people building their own follower base and, when needed or inclined, tweeting about the hospital.

I’d also like to get other departments within the hospital tweeting and, of course, our donors. Twittering is powerful. Move over Zappos.

One idea I have with Twitter is to use the handle @Boston_ER to update followers on Boston’s busiest emergency room. Whether it’s injuries from a multi-car accident on Route 93, a spike in flu visits or a boating accident patient being medflighted from Nantucket, we would cover it.

There is precedent for this is, as both @Boston_Police and @BostonFire are both on Twitter. I think there is great interest out there among people who want to “follow the action” and see inside what I now bemoan as ”Fortress BMC.”

Armed with social media, we hope to tear those walls down so people can see firsthand the incredible–and sometimes exciting and fascinating–work we do.

Help Me Convince My Boss To Use Social Media

Hilfe KnopfA summer ritual here on the development team is planning for the next fiscal year, which begins October 1st. Part of that planning process involves a half-day retreat for directors at my boss’ house where we discuss our goals for the upcoming year.

Before my boss left for vacation last week he said to me: “At the retreat I want you to talk about how we can use social media for prospect research, fundraising and advocacy.”

I wasn’t surprised that he asked me to talk about social media. My boss is a pretty progressive guy first all all. Also, we’ve been talking about it off and on for the past year and my boss knows I personally use Twitter, Facebook, LinkedIn (see the links on the right sidebar) and having been blogging for four and a half years.  I was excited about the prospect of finally talking about how we could use it for branding and fundraising. But then I realized that while I was an avid user of social media I had more questions than answers about social media. Questions like…

If we did plunge into social media, on what should we focus? (e.g. Twitter and Facebook but not Youtube and MySpace?)

Should we develop a broad social media strategy for the development office, or should we only try to implement social media programmatically with key events and programs (e.g. Halloween Town, Boston Marathon/Team BMC)

If we do choose the broad social media strategy, who would execute it? This is a real issue. With the marketing team focused on patient outreach and overhauling 1400 web pages on the hospital’s web site, there’s no time left for social media. And this is not the year we can hire an employee or a consultant.

How would a social media strategy work with other things we’re already doing, like email and direct mail?

These are just a few of the initial questions I had.

My first step was to go back to the nonprofits I admired (I’m not original, but I am an excellent copier!) for their social media prowess, especially smaller organizations that were just getting started.

I’ve always looked to Share Our Strength for examples of great cause marketing, but of late I’ve also seen great examples of social media from their go-to guy Jeff Weidner.  The Jimmy Fund here in Boston is great example of an organization just getting started, trying new things, experimenting and finding their footing in a brave, new electronic world.

From these two, I’ve narrowed the platforms on which I think we need to be. I’ve also my noted the challenges of each.

Blogging. I know the power of blogging firsthand because I’ve been doing it for five years. But I also know how demanding it is and how it needs to go way beyond some CEO posting his or her quarterly letters. Paul Levy’s blog is a great example of what’s possible for a hospital blog. Here at BMC, I’d love to start a blog written by one of our emergency room docs chronicling Boston’s busiest trauma center. I also think a blog centered on the uninsured and educating people about getting the care they need when they find themselves without health insurance is fitting for a public hospital.

Youtube. Setting up our own Youtube channel is a priority for me. I love the one Share Our Strength has. We have patient stories we could post there, but there are opportunities every day to collect meaningful footage here at the hospital. I read not long ago that video will replace the direct appeal letter someday. I agree, and consider a strong visual component crucial to any social media effort.

Flickr. For pictures from events and other places. A couple years ago we had a famous photographer do photos of our patients that were really powerful. They could be posted here for everyone to see, instead of tucked away as they are now.

Facebook. I’d create a page for the hospital, but I don’t think I’d do either a fan or cause page just yet. Interestingly, I just saw today that the most popular cause on Facebook has 5,516,134 members, and raised $56,661, or just over $.01 per member.

Twitter. You know I’m bias about Twitter–because I love it!–but we would definitely have our own handle. Personally, I find that being very active on Twitter helps everything else you do online, especially blogging. I would love to see if that holds true when I’m tweeting and blogging for the hospital.

So these are my questions for you:

Do I have all/right forms of social media?

How do implement social media across the department? With the reality of resources and people power, can it be done piecemeal (by event or program) and still work?

Who else out there is doing a good job putting all these pieces together? I’m looking for normal, regular nonprofits like mine that are trying, trying again and succeeding.

Thanks in advance for your help!