Tag Archive: social media

Social Media for Social Change – The Mobility Edition

Thanks to everyone who came out to the Social Media Breakfast – Boston today. It was great seeing everyone and talking about the intersection of social change with social media and mobile devices.

As promised, I’ve included my slides above and below are links to some posts you might find useful.

What is Cause Marketing? If you still have questions, this post should answer them. Be sure to check out the comments as they offer varying opinions from mine.

Point of Sale. This is our bread and butter cause marketing strategy because it’s easy, lucrative and works well with social media and other types of fundraisers. For a primer on point of sale, start with this post. Keep in mind that point of sale is sometimes called register programs, mobiles, paper icons and scannables. The words change, the strategy is the same.

Our latest point of sale program is with Ocean State Job Lot.

Location-Based Services. The future of location-based cause marketing is bright with services like Foursquare and Checkpoints. Check out these posts.

QR Codes. A big complaint about transactional cause marketing is that it’s, well, too transactional. Shoppers give a buck not always knowing what they are supporting or how it helps. But with QR codes cause marketers can inform, educate and inspire shoppers right at the register (or in the aisles). Read about the future of these offline hyperlinks here and here.

The Grouponing of Small Business. Groupon has had a big impact on how small businesses view marketing partnerships, including cause marketing. Small businesses are actively looking for a social component to their marketing. They are increasingly expecting personalized, sophisticated campaigns that effectively segment and target consumers. Finally, discounting and couponing have earned a new priority for small businesses. All of these new priorities need to be factored in to cause marketing programs.

Humans Rule. Social media, mobile and cause marketing are merely tools for connecting human beings for a charitable ask. Check out the findings of the Cone 2010 Cause Evolution Study. You should also read my case study of William-Sonoma and St. Jude to read about good people doing good point of sale for a good cause.

Don’t hesitate to contact me if you have any questions. If you either work for a cause or with one, my employer and I also share best practices of point of sale programs, including how to make them work with social media, in a three part webinar. The next one will be in late January.

The Cure Won’t Have a Ribbon

Cause marketing won’t cure cancer. Or end hunger. Or stop domestic violence. Or usher in world peace. Or save puppies from the pound.

I know this because cause marketing is blessed and cursed by having what Malcolm Gladwell calls “weak ties.”

[I immediately connected with Gladwell's concept of weak ties when I read The Tipping Point years ago. Like Roger Horchow in the book, I prefer friendly yet casual social connections. It's no surprise I love cause marketing and social media.]

Here’s how Gladwell recently described weak ties in relation to social media in The New Yorker.

The platforms of social media are built around weak ties. Twitter is a way of following (or being followed by) people you may never have met. Facebook is a tool for efficiently managing your acquaintances, for keeping up with the people you would not otherwise be able to stay in touch with. That’s why you can have a thousand ‘friends’ on Facebook, as you never could in real life.

The ties surrounding cause marketing are equally weak. You check-in at a billboard for a cause and a company makes a donation. You donate a buck at the register to feed homeless families (or was it homeless dogs?). You buy a pair of sneakers and you may or may not know that a percentage supports breast cancer research.

You’ve read this blog enough to know that cause marketing has its merits and raises millions for causes. But it will never be the first, third or twentieth reason people cite as why we cured AIDS, stopped global warming or left no child behind in the classroom.

Why? For the same reason social media will never bring peace to the Middle East, unite Africa or save the oceans. Ultimately, it takes bands of people (offline, not shopping), organized for change, to accomplish these great tasks. Not wall updates, tweets, posts and check-ins. And certainly not pinups, cause products and promotions.

One of my favorite social media experts, Jason Falls, explains:

Social media [and cause marketing] are communications channels, not power structures. The hierarchy of order that produced the civil rights movement may have been helped by social media, but it would have (and did) happen without it, too…. Sure, Facebook messages may be the carrier pigeons, but carrier pigeons don’t win wars.

And pink ribbons won’t cure cancer.

Review: Cause Marketing Through Social Media

Kate Olson and Geoff Livingston have released a free e-guide to Cause Marketing Through Social Media that should be on the virtual bookshelf of every cause marketer’s library. You can bet it’s on mine.

Kate and Geoff’s approach to online cause marketing is comprehensive and unique. Yes, I talk about online cause marketing here on SG, but my focus is generally on online programs that are an extension of traditional offline cause marketing. Good stuff, but Kate and Geoff treat social media as a unique platform for cause marketing. And a very new one at that. That’s why I’m learning from them just like all of you.

While the e-guide is geared toward companies, a lot of it applies to nonprofits as well. Here are just a few of the points that resonated with me.

Have you cultivated an online community? So many of us want to do online cause marketing, but do we have the engaged online community to support it? It takes time to turn a fan base into a community that responds to calls for support and action. This is something that came up last week with The Ellie Fund and Get5Give15.com. It’s not enough to just put something out there on the web. If you launch an online cause marketing program but no one is there to interact with it, will it make a difference?

Kate and Geoff use the example of Pedigree Adoption Drive, which has over a million Facebook fans. When Pedigree whistles for its fans they respond because their community is present and engaged.

Can you sell the campaign in your company [or nonprofit]? The e-guide has an excellent section on selling online cause marketing to the boss, including starting with a small pilot project to get the green light on bigger projects. Kate and Geoff also offer some valuable responses to common objections to cause marketing programs. One objection I would add–because it still comes up a lot–is “Do we really need to be involved in cause marketing?” Fortunately, we have recent and powerful evidence to support our case thanks to the Cone 2010 Cause Evolution Study, which shows the value of cause marketing, especially for key consumers likes millennials and moms.

What campaign format will deliver the most social and business impact? This section is useful because it’s like taking a class: Online Cause Marketing 101. From Crowdsourced Voting Contests to Issue Awareness Campaigns, you get definitions and examples of the most popular online campaigns.

Case Study: Tyson Foods Hunger Relief. Toward the end of the e-guide, Kate and Geoff profile the online cause marketing program Pledge to End Hunger/WeCanEndThis that my friend and fellow cause marketer Scott Henderson developed.

This program is especially important for local nonprofits and businesses because it had:

  • Online and offline features, a likely direction for local nonprofits and businesses.
  • In-kind contributions of food to needy areas around the country, illustrating that not all campaigns need to involve money, but they must address a need and have value. This should inspire organizations of all sizes that they can make a difference and help in variety of ways.
  • An important message for businesses of all sizes: check your ego at the door and put the spotlight on the cause. The reflection directed back at you will be worth the wait.

These are just a few of the things I found compelling about Kate and Geoff’s Cause Marketing Through Social Media. You should read the e-guide for yourself.

With plenty of sidebars, graphs and illustrations, this 26 page e-guide is an easy read and a great reference to what surely will be the next great frontier of cause marketing.

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